Organization

Pay

Pay Frequency

Full Time / Part Time

Job Summary

Job Description

ESSENTIAL JOB FUNCTIONS:

• Answers, evaluates and prioritizes incoming telephone calls, communicating effectively with various callers to obtain complete information to determine urgency and need for dispatching police, fire, towing and or medical response using a computer-aided dispatch (CAD) system, telephones, multi-channel radio, TDD for hearing/speech impaired, computer databases and maps.
• Simultaneously maintains close contact with field units, communicating with department employees, other law enforcement and criminal justice agencies, emergency service providers and the general public to obtain and disseminate information.
• Inputs, updates, requests, transmits and querying information from a variety of sources to maintain current accurate records or to access databases for information, wants and warrant checks, intelligence and/or driver license and vehicle registration checks by typing on a computer keyboard.
• Operates an 800 MHz radio system with speed and accuracy
• Must report to work on a regular and timely basis.

Additional Job Description

REQUIRED SKILLS, KNOWLEDGE AND ABILITIES:
High School diploma or GED. Ability to think and act quickly in emergency situations; ability to quickly and accurately obtain information and speak clearly over the telephone and radio; ability to work under stressful conditions; ability to work shifts, overtime, and emergency recall; ability to perform varied tasks simultaneously; ability to focus on task in noisy, distracting environment; ability to work in close contact with people in a secured environment; ability to learn geography, and ability to courteously and tactfully communicate with fellow workers, supervisors, and the public in giving and receiving information. * APCO certification preferred but required within 6 months of employment. There will be a computerized test administered which will test on a variety of exercises consisting of (but not limited to) data entry, call summarization, memory, recall listening and reading comprehension.

SUPERVISORY RESPONSIBILTIES:
This job does not have supervisory responsibilities.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED). One to three months related experience and/or training preferred; or equivalent combination of education and experience.

LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

MATHEMATICAL SKILLS:
Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurements, volume, and distance.

REASONING ABILITY:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS:
Oklahoma Driver's License. OLETS, and APCO Certification within 6 months of employment. Must Maintain certifications.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to fingers, handle or feel; reach with hands and arms; talk or hear, and taste or smell. The employee frequently is required to walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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