Job description

Order Management Professional

Company Description

Flender is a leading global supplier for mechanical drive systems and has the reputation for highest performance, innovation, quality, and reliability of mechanical components for 120 years.

We're now hiring a talented Order Management Professional to join our team in Elgin, IL on a full-time basis. If you're eager for your next challenge, Flender is a great place to grow your career.

For more information on Flender, please see website: www.flender.com

Please also apply to this position on our Flender career page: https://flender.wd3.myworkdayjobs.com/en-US/Flender_Global/job/Elgin-ML/Customer-Services-Professional_R2195

Equal Employment Opportunity Statement
Flender is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, marital status, family responsibilities, pregnancy, genetic information, protected veteran or military status, other categories protected by federal, state, or local law, and regardless of whether the qualified applicants are individuals with disabilities.

Job Summary:

The candidate chosen for this key role will be responsible for processing incoming customer purchase orders, confirm delivery, monitor order backlog, communicate order status, and ensure customer satisfaction along with achieving weekly KPI targets.

Job Responsibilities:

• Effectively handles a high-volume of customer orders
• Processing, clarification and confirmation of customer purchase orders using SAP
• Customer communication on all order related topics (incl. tracking, delivery, shipping, storage & invoicing).
• Coordinates internal processes (drop-shipment routing, purchasing, stockroom, shipping, receiving clarification)
• Checks inventory and release orders on stock arrival (bi-weekly report, action, delivery reliability)
• Initiates and supervises rush orders
• Supports the order management team
• Implements process improvements

Required Knowledge/Skills, Education, and Experience:

• Good software aptitude
• Intermediate Microsoft Office experience – Outlook, Word & Excel
• Good verbal and written communication skills.
• Results orientation with the ability to work under pressure.
• Business acumen with ability to proactively resolve customer issues
• 2 to 4 years customer service experience in a technical product
• Project management skills
• Recent graduates are strongly encouraged to apply.

Education:

BS in business, technology, or related field. Non- business degree with relevant business experience will also be considered.

Preferred Knowledge/Skills, Education, and Experience

• Presentation skills
• Inside Sales and/or Customer Service experience
• Process development and implementation
• Inside sales experience a plus

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Elgin, IL: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Customer Support & Client Services Occupations: 1 year (Preferred)

Work Location: In person

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