Customer Service Rep

ABOUT GATEWAY SERVICES INC.:

Gateway Services is North America’s leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.

Please visit Gateway Services Inc. to learn more about us.

LOCATION: Reno, NV

HOW YOU WILL MAKE AN IMPACT/KEY RESPONSIBILITIES:

What you’ll do

• Act as an extension of our client care team – you’re the face of our company when it comes to the veterinary community!
  • You’ll be meeting with veterinary staff frequently and we’d love for you to be able to help troubleshoot issues on-site and report back, noting anything that needs to be escalated
• Drive a company van along a pre-designed daily route for 8-10 hours where you’ll pick up deceased pets from local veterinary clinics and bring them back to our memorial center
• Assist the operations staff when necessary

Why you’re a great fit

• You like working with people and feel comfortable building and maintaining relationships with veterinary professionals and pet parents
• You have a valid driver’s license and a stellar driving record
• You can easily shift gears – problem-solving and quick thinking are your thing
• You’re consistent – being punctual and dependable is important to you

Work Conditions:

• Frequent bending and lifting (65lb minimum weight)
• Using provided apps and GPS software to complete your route
• Certain PPE is required for different tasks, but we’ll provide that for you
• 40 hours a week, guaranteed
• Overtime and weekend work may be available during busier times
• Working in varying temperatures – you may be exposed to the elements when leaving your vehicle/entering a building and temperatures will vary when entering cold storage and our care facility

YOU’LL LOVE WORKING WITH US BECAUSE:

The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with!

OUR CORE VALUES:

• People First
• Exceed Expectations
• (HIT) Honesty, Integrity, Trust
• Be Passionate and Caring
• Continuously Improve

WHAT YOU CAN EXPECT FROM US:

• Generous salary and benefits package includes:

• 3 national medical plans that pay 100% after the members’ deductible and copays
• 2 national dental plans that cover many services at no cost to the plan members
• National vision plan
• Company paid Life/ AD&D, STD and LTD for all full-time employees
• Chance to purchase additional Life/AD&D coverage at discounted rates
• Critical Illness, Accident and Pet insurance are offered as an employee’s choice
• Tax savings account: HSA, Health and Dependent Care FSAs
• 401(k) Retirement plan

• Potential for Career Growth
• Employee Assistance Program
• Paid Holidays & Time Off
• A Sense of Community
• Great Hearts & Minds Scholarship Program
• Gateway Tuition Reimbursement Program

Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success.

New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov.