Job description

Operations Manager, Theft Claims Adjusting
Function: Insurance

Atlanta GA, USA or California Licensed

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of Operations Manager, Theft Claims Adjusting

Work Experience

· Experience in Management role in Theft Claims Adjusting

· Must possess a valid Adjuster License

· Should have experience in team leading role and have proven track record for managing 15-20 Theft Claims Adjusters and keeping them engaged

· Strong client management skills to work as point of contact for the client

· Ability to set the rigor in claims processing and running the teams productively

· Must possess excellent tracking & reporting experience. Should be an expert in Microsoft Excel tool and be able to handle all data and reporting.

Responsibilities

· Responsible for managing the contractual service level agreements are delivered

· People Management – Train, Coach & Mentor team members to accomplish targets

· Responsible for maintaining the complete claims records and timely invoice the files

· Develop operational strategies and communicate clear instructions to team members

· Monitor team performance and drive quality, cycle time and productivity

· Engage with stakeholders across client organizations to ensure seamless delivery.

· Identify and solve/ mitigate operational risks from time to time

· Work with the Sales leads to build strong relationship with clients and support new business deals

· Continue to explore opportunities to expand revenue base, mine existing accounts

· Establish detailed process understanding to be able to understand team & client’s prospective & add value

· Drive Continuous Improvement in the Operations, exploring technology play to innovate

· Participate in solution workshops and contribute to developing future state processes

· Establish a strong & proactive communication rigor with the client to provide transparency into the operations

· Ability to act promptly on critical/ time sensitive issues raised by the client

· Rapport building with the internal & external stake holders

· Deal with any issues that arise promptly and professionally, seeking advice from the leadership as necessary

· Ensure the team serves all products to company and brand specification

Essential skills:

· Good Theft Claims Adjusting experience

· Analytical and Problem-solving skills

· Working knowledge of Xactmate, Corelogic and other key technologies in the Theft Claims space

· Ability to manage multiple projects and deliver multiple priorities

· Ability to work under tight timelines

· Highly motivated and committed

· Passion for working with people

Technical skills

· Insurance knowledge and ability to understand and interpret policy language & terms

· Must be able to understand various technologies in use currently in the insurance Claims industry including Xactware, Corelogic , Hover and other technology applications as required by a variety of clients

· Well versed with MS Excel, MS Word, MS PowerPoint

· Ability to independently perform root-cause analysis for process gaps highlighted

· Collaborative approach towards resolving the issues with stakeholders & peers/sub-process areas

· Ability to crunch data, possesses data driven & fact-based approach

Qualifications
Minimum qualifications

· Graduation in any stream or College Diploma

· Advanced knowledge of Theft Claims lifecycle.

· Adjuster License
· Shift timings: Day shift

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Supplemental pay types:

• Signing bonus

Work Location: Remote

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