• Consistently provide exceptional and proactive services as an EAP onsite counselor, ensuring smooth integration with Espyr operations and account.
• Provide direct counseling, critical incident response services, trainings or psychoeducational presentations, and outreach services that create awareness of EAP services.
• Make referrals to treatment services where appropriate ensuring a satisfactory client experience with the transition from EAP services to treatment services. Refer to community resources as needed to support clients’ wellbeing and mental health.
• Comply with all Clinical and Professional protocols, processes, and Espyr policies. Understand the scope of EAP services and as needed communicate that scope to external parties including clients, managers, and other support staff.
• Consult with Espyr supervisors concerning clinical case staffings and high-risk cases. Maintain and manage a caseload of direct service counseling clients, maintaining case records in accordance with Espyr policies and practices.
• Create and manage productive and positive working relationships with local points of contact.
• Display excellent teamwork, communication, and collaboration with the account manager and other Espyr staff.
• Work in collaboration with other internal and external stakeholders always displaying professionalism.
• Using a consultative approach, establish effective relationships with our clients and proactively collaborate on opportunities for product enhancement, and the optimization services to meet the clients’ specific needs.
• Exhibit excellent interpersonal and problem-solving skills to retain and service our clients and the organization.
• Maintains security of area/materials/ private information. This includes both physical/virtual storage and filing.
• Maintain a professional demeanor with customers and co-workers to represent Espyr’s values and standards.
• Perform daily duties, undertake, and complete related projects in area of expertise with minimal supervision.
• Additional related projects/tasks/duties as assigned by the position’s manager.

• Excellent inter-personal communication, relationship building, and clinical and consultative skills.
• Excellent organizational, time management, problem resolution and proactive communication (written and verbal) skills.
• Excellent presentation and training skills and ability to flexibly provide critical incident/trauma response services for individuals and groups.
• Analyzes and evaluates information; assimilates and understands incoming information and uses cognitive skills to determine direction independently.
• Responds, answers, or directs information request on a variety of topics.
• Adapts to shifting priorities.
• Maintains calm facade, displays enthusiasm, and is positive even under pressure.
• Efficient, detail-oriented with ability to handle multiple tasks simultaneously.
• Must be able to work independently and as a part of a team. May have minimal travel to employer sites for routine duties, or infrequent travel to other sites or Espyr locations for specific events.
• Must be able to perform tasks in a fast-paced environment and meet strict deadlines.
• Proactively identifies solutions that enhance one’s performance and improves customer relations.
• Demonstrates a commitment to learning and professional development in the behavioral health field.
• Ability to pass a federal security clearance, non-sensitive/high risk public trust position. Fingerprinting and a background investigation that covers a seven-year investigative scope.

• Consistently demonstrates sound clinical judgement and assessment, counseling and referral skills, proactive problem solving, effective inter-clinical professionalism, personal accountability, teamwork, and commitment to our values and standards.
• Exhibits dependability in workplace attendance, documentation, and commitments.

• An active, unrestricted Independent State License in the behavioral healthcare field.
• Masters or Doctoral degree in Social Work, Counseling, Marriage and Family Therapy, or related field.
• Five or more years professional experience in the mental health/substance abuse/behavioral health field.

• Cultural competency in working with law enforcement clients.
• Familiarity with Employee Assistance Programs and Services.
• Experience in assessing and referring substance misuse clients to appropriate treatment resources.
• Excellent verbal and written skills.
• Competency with Microsoft Office, Electronic Health Records, and training/ presentation platforms (Teams, Zoom).

Espyr® is a leading voice in the field of mental health solutions. Our mission is to enable people and organizations to achieve their full potential. One of the ways we do this is by providing immediate, customizable behavioral health solutions that extend beyond mental health counseling. We aim to help clients care for their members holistically with technology-enabled coaching and counseling, leading to higher engagement, reduced health claims, and better ROI.