SUMMARY: Under the direction of the Community Relation Director, this position is responsible for ensuring that the programs and services delivered are consistent with American House’s philosophy of Senior Living and that the highest quality of customer service is provided for our communities, supporting their ongoing efforts to maintain and increase occupancy, and the overall management/integrity of the building during scheduled hours where the Executive and Community Relation Directors are not on site.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned as needed.

• Ensure the highest quality of customer service is available for our residents
• Responsible for sales initiatives as described and outlined in the American House Sales Manual
• Respond and address to any resident concerns which arise during shift
• Responsible for carrying out any emergency procedures required during shift
• Perform welcome orientation with new residents
• Notifies Executive Director of emergency situations
• Note areas or articles in need of repair and report to Community Relation Director
• Other duties as assigned by Community Relation Director and/or Executive Director

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• Excellent communication skills and a compassion for older adults
• Experience in sales preferred
• Supervisory experience preferred

LANGUAGE SKILLS:

Ability to read, analyze, and interpret facility forms, signs and product instructions. Ability to speak clearly and interpret verbal communication.

OTHER SKILLS AND ABILITIES:

• High degree of interpersonal relationship skills
• Strong organizational and time-management skills
• Considerable initiative, judgment, and leadership skills
• Telephone skills
• Problem solving and logic skills
• Computer skills

American House Senior Living Communities has been serving seniors and their families for nearly 40 years. Our goal is to provide quality care at an affordable price. Offering independent living, assisted living, memory care, respite care, and hospice care services, there's an American House that's right for you.

Job types: Part-time

Schedule:

• Weekend availability
• Monday to Friday

Education: No education required

Work location: On-site