Office Assistant

The Office Assistant provides necessary clerical support services for Physicians Care, PC under the direction of the Office Manager by communicating professionally with visitors, clients, staff and physicians. Coordinates the flow of information to appropriate personnel, prepares assigned documents and performs detailed recordkeeping activities. The Office Assistant works with patients, physicians and staff to schedule patients, request and obtain medical records, verify insurance eligibility, collect patient balances, and complete prior authorizations for services.

• Provide clerical assistance to Office Manager; use computer programs and software applications as assigned, completing all assignments by due date; occasionally assist management staff on utilization of the computer and software.
• Prepare correspondence, reports, and statements displaying thorough knowledge of English grammar, punctuation, and composition.
• Gather information for the preparation of reports on a timely basis to meet deadlines.
• Greet and handle all communication with visitors, clients, and staff tactfully, confidentially, professionally, and with courtesy; Uses appropriate resources (equipment, ideas, personnel) in providing individualized patient care/interaction.
• Communicate pertinent information to the appropriate individual. Act as coordinator of information between staff.
• Prepare, distribute and proof correspondence including, but not limited to letters, memos, and messages. Ensure detailed record-keeping and other paperwork.
• Maintain files in a systematic order and work area in neat and organized manner.
• Take and prepare meeting minutes, reports and statistics as assigned. Complete all assignments as requested in a timely manner; work on ongoing projects; report free time to supervisor; seek out work that needs to be completed.
• Order and Receive office supplies following the Purchasing policy of Physician Care, P.C.; verify correct items were received. Manage and utilize resources and supplies cost-effectively.
• Process incoming and outgoing mail.
• Schedule routine and non-routine appointments using scheduling software with consideration given to the client and staff schedules.
• Request and obtain past medical records for clients as assigned.
• Interact professionally with physicians and relay accurate and complete messages to appropriate personnel.
• Verify patient’s Insurance eligibility, collect co-pays and patient balances at time of service.
• Review patient reminder system each day and call patients that have not confirmed.
• Complete authorizations and referrals as needed.
• Communicate with satellite clinics/outside organizations regarding routine business and information exchange.
• Assess, revise, and develop office procedures and methods for approval.
• Prepare and make weekly or more frequent deposits for OH Services.
• Follows the chain of command appropriately to resolve problems and concerns.
• Understand hospital and departmental operations, organizational and political structure as well as policies and procedures. Apply to situations and communicate to others as needed.

High School Diploma or equivalent required.

One or more years of clerical experience within a medical office setting preferred.

PC/CRT data entry and customer service experience preferred.

The mission of Oswego Health is to provide accessible, quality care and improve the health of residents throughout Oswego County. As a nonprofit healthcare system that was established in 1881, Oswego Health is proud to continue to be one of Oswego County’s largest employers. More than 1,200 employees spread throughout its 17 locations, work for the Oswego Health system, which includes the 164-bed community hospital with a brand new Medical Surgical Unit, a 32-bed state-of-the-art psychiatric acute-care facility with multiple outpatient behavioral health service locations, The Manor at Seneca Hill, a 120-bed skilled nursing facility, and Springside at Seneca Hill, an independent retirement community. The health system also operates Oswego Health Home Care, the only hospital-based certified home healthcare agency in the County as well as two outpatient centers, including the Fulton Medical Center, offering urgent care, lab, medical imaging, physical therapy, and occupational health services; and the Central Square Medical Center, offering urgent care, lab, medical imaging, and physical therapy services. In addition, Oswego Health includes the Oswego Health captive professional corporation, Physician Care P.C., providing physician services in orthopedics, cardiology, ENT, gastroenterology, breast care, audiology, general surgery, bariatrics, and primary care.

EQUAL EMPLOYMENT OPPORTUNITY

Oswego Health is committed to providing equal opportunity in all employment-related matters, without regard to race (including traits historically associated with race), creed, color, religion, sex/gender, national origin, age, marital or familial status, disability, pregnancy-related condition, sexual orientation, gender identity, gender expression, transgender status, citizenship status, ancestry, arrest/conviction record, military or veteran status, domestic violence victim status, genetic predisposition or carrier status, reproductive health decision making, relationship or association with a member of a protected category, or any other legally protected characteristic. Decisions affecting your position including, but not limited to, recruitment, hiring, placement, promotion, transfer, compensation, benefits, training, tuition assistance, leaves of absence, disciplinary action, layoff/recall, and terminations will be made in accordance with this policy.