Job description
Thrive Skilled Pediatric Care seeks an effective communicator to join our dynamic team as a Therapy Scheduling Coordinator in our Ft. Worth, TX location. This essential role communicates daily, primarily by phone, with our patient families, therapists, physicians and team members to maintain care coordination and continuity of care. This position will also perform a wide array of administrative support for the day-to-day operations of the therapy team. Our ideal candidate is a motivated, highly organized, detail oriented and ambitious professional who possesses the ability to empathize with others, loves people and technology, and builds relationships quickly. If this description aligns with your talents and interests, we want to hear from you!
Responsibilities:
Thrive Skilled Pediatric Care provides care to children who most need it, in the place that is best for them and their families – their home. We offer a full range of clinical home care services and work collaboratively to ensure our patients receive the highest quality care for the best possible outcomes. Thrive SPC team members work in a rewarding, supportive and values-driven environment, with comprehensive benefits and best-in-class development programs designed to advance their careers. Our goal is to be the employer of choice in pediatric home health care. For more information about Thrive SPC, visit our website at www.thrivespc.com
Responsibilities:
- Manages start of care scheduling for all patients.
- Communicates with team members and clients in a timely manner and acts in patient’s best interest by keeping the patient/caregiver updated at all times.
- Updates the electronic medical record (EMR) to facilitate and support continuous care by assigned therapist(s) within ordered and authorized dates of service.
- Maintains most current status of eligibility, authorization, and authed schedules in EMR, to ensure continuous care and readiness for billing.
- Assists with all incoming telephone calls; taking messages, routing appropriately and addressing client/team member needs.
- Initiates infection control and incident reporting forms and escalates to Therapy Supervisor.
- Completes daily and weekly pre-bill audits to ensure proper payor utilization and appropriate staffing per payor authorizations and escalates non-compliance same day.
- Participate in therapist orientation process, as needed.
- Communicates as needed with Talent Acquisition Team about all staffing needs.
- Populates initial therapy schedule per frequency orders. Assists with transfer of patients between locations or from other agencies.
- Assists in the verification of clinical notes to monitor compliance with schedules and authorizations as requested.
- Maintains current list of authorizations and monitors compliance between authorizations and visits/hours provided.
- Maintains authorizations/request of auths timely to prevent lapses in care.
- Informs supervisor of emergency or problem situations, especially clinical concerns.
- Participates in marketing activities, as needed.
- Other duties as assigned.
- High school diploma or equivalent required, bachelor’s degree preferred.
- Minimum of 2 years customer/client service experience in fast-paced environment. Home care or health care experience desired.
- Excellent oral/written communication and interpersonal skills.
- Experience in a sales environment preferred.
- Experience communicating with customers/clients via telephone.
- Demonstrated success in establishing relationships with a broad range of people.
- Ability to process and manage confidential information.
- Requires proficiency in MS Office (Word, Excel, Outlook, SharePoint).
Thrive Skilled Pediatric Care provides care to children who most need it, in the place that is best for them and their families – their home. We offer a full range of clinical home care services and work collaboratively to ensure our patients receive the highest quality care for the best possible outcomes. Thrive SPC team members work in a rewarding, supportive and values-driven environment, with comprehensive benefits and best-in-class development programs designed to advance their careers. Our goal is to be the employer of choice in pediatric home health care. For more information about Thrive SPC, visit our website at www.thrivespc.com
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