Job description

Position Summary:

Each guest will be welcomed and acknowledged with Hotels culture of positive customer service. We are responsible for ensuring we provide the highest level of guest services and that our standards are met and maintained at all times. Audits, balances, and reports on the rooms and front desk to provide accurate and timely financial information on the hotel's operational performance for the day. Oversees front office/front desk operations during the overnight shift normally (11:00pm to 7:00am).

Duties and Responsibilities:

• Come to work on time. • Able to work a flexible schedule. • Uniform and personal appearance is kept clean and professional. • Always greet guests in a friendly and professional manner according to the Hotel's standards. • Ability to courteously engage with, to attentively listen to and respect diverse groups of guests. • Perform accurate check-ins & check-outs as well as other necessary Property Management System functions. • Answers the telephone in a timely and professional manner. • Adhere to Hotel procedures for two-way radio communication. • Make reservations over the phone using proper techniques. • Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier • Efficiently handles all payments received and the cash drawer kept balanced. • Tracks room revenue, occupancy percentages, and other front office operating statistics. • Responsible for maintaining and recording accurate documentation regarding registration, changes, charges, customer service logs and maintenance issues. • Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. • Run end of day process in property management software (PMS). • Ability to understand principles of auditing, balancing, and closing out accounts • Anticipate and address guest's service needs. • Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained. • Promote a safe working environment; adhere to all safety and security policies and procedures. • Is aware of emergency procedures and abides to applicable state and local regulations. • Is knowledgeable with the hotel's marketing program, specials & packages and is able to use sales techniques to maximize revenue and occupancy levels. • Knows all hotel services, features and local attractions to respond to guest inquiries accurately. • Attends scheduled meetings and necessary training sessions as requested. • Maintain confidentiality of guest information and pertinent hotel data. • Complies with Brand Standard requirements. • Comply with the hotel's Policies, Procedures and Code of Ethics. • Performs other duties as required or assigned. Physical, Mental and Environmental Demands: • Must be able to stand for extended periods of time. • Must be able to lift, push up to 25 lbs. and carry up to 25 lbs. • Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area. • Must have the manual dexterity and coordination to operate all office equipment. • Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruptions.

Skills, Educational Background, Experience and Basic Expectations:

• High School Diploma or GED required. • Basic Math Skills. • Experience handling cash, accounting procedures, and general administrative tasks. • Excellent communication, customer service and time management skills. • Able to organize, plan ahead and manage workload. • A team player, yet able to work independently. • Ability to work effectively in a fast-paced environment. • Excellent computer skills, specifically Microsoft Office and use of the internet. • Must be able to work with sensitive and confidential material

Job Types: Full-time, Part-time

Pay: $11.00 - $13.00 per hour

Benefits:

• Employee assistance program
• Employee discount
• Professional development assistance
• Retirement plan

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location

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