Job description

We’re looking for a Night Auditor to assist guests with their overnight requests and balance accounts from the day shift. Night Auditor responsibilities include checking in guests, handling their requests and taking reservations. The Night Auditor also reconciles all accounts, processes invoices and prepares paychecks. Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.

Job Description:

• Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries
• Checks guests into and out of the hotel in an accurate, speedy, and courteous manner
• Efficiently handles all payments received whether they are cash or credit card
• Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained
• Offers guests assistance whenever possible
• Responsible for running the night audit reports properly
• Answers inquiries about hotel policies and services
• Responsible for positively representing and promoting the property
• Ensures systems and procedures are in place and followed for guest safety and security
• Prepares complimentary breakfast for guest(Night Auditor)
• Ensures cleaning tasks are done properly and accordingly
• Laundry

Skills

• Proven experience as a Night Auditor/ Front Desk Agent or in a similar role, preferably in the hospitality industry
• Experience with accounting and facilities management software
• Excellent math skills
• An eye for detail
• Good problem-solving skills
• Strong customer service skills
• The ability to multitask
• Strong written and verbal communication skills
• Availability to work overnight
• BSc in accounting, finance or relevant field preferred but not required

Hotel discounts available (after 30 days of successful job completion)

Job Types: Full-time, Part-time, Temporary, Internship

Benefits:

• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Overnight shift
• Weekend availability

Work Location: One location

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