Job description

About

Crown jewel of farthest, most left corner of the country, Seattle has a long and fabled history of doing things its own way. Hotel Sorrento has been part of that history since the beginning (almost): When we opened our doors in 1909, our first guests were the anxious prospectors, cagey entrepreneurs and curious tourists who attended the Alaska-Yukon-Pacific Exposition, which was pretty much the first time anyone outside the Northwest had ever heard of Seattle. Join Seattle’s longest standing boutique hotel and help us share Hotel Sorrento's story.Purpose of Position

To ensure the highest standards of the guest experience are met. To ensure the property is maintained in a safe and secure manner overnight. Handle all night audit responsibilities, completing in an accurate and timely manner.

Position Mission/Overview

The Mission of the Night Auditor is to complete the night audit procedure in an accurate and timely manner in order to accurately report the sales and operating statistics for the day. The Night Auditor shall assist other members of the Front Office Team with all front office duties as necessary. The Night Auditor shall contribute to the overall guest experience.

Essential Job Functions/Responsibilities

• Greets guests/residents at main entrance and hotel lobby.
• Handles and processes guest check in and check out in accordance with Hotel Standards.
• Assists guests with luggage when needed.
• Valet guest cars when needed.
• Adhere to all safety and sanitation guidelines.
• Responds to and relays all guest requests and complaints.
• Handles cash transactions.
• Answers main line hotel calls, front desk telephones and takes reservation calls.
• Completes shift checklist in a timely manner and turns in at end of shift.
• Reviews all front desk updates and postings, corrects if necessary.
• Reviews all outlet tickets and corrects if necessary.
• Reviews all front desk and restaurant credit card transactions and balances.
• Posts all necessary charges.
• Completes bucket check before posting room/tax.
• Checks folios (misc. posting, honor bar control, etc.) and adjusts or transfers to the appropriate folio.
• Completes sales worksheet and turns in.
• Audit restaurant reports for accuracy
• Audit hotel reports for accuracy
• Compile all sales and settlement data and enter into accounting system
• Distribute daily flash report to appropriate personnel
• Rebuilds availability
• Submit credit card batches.
• Cleans up work space and reviews front office procedures.
• Relays any pertinent information to next shift.
• Notifies Guest Services Manager of any supply needs.
• Attends scheduled meetings.

Position Expectations

• Ensure that the all guest service operations are maintained to established hotel service levels.
• Ensure the security and safety of Guests, Visitors and Employees are maintained.
• Ensure the End of Day and Reporting requirements are completed on a nightly basis.
• Demonstrates positive leadership characteristics that inspire employees to meet and exceed standards and supports Hotel Sorrento expectations.

Required Position Skills

• Diversity
• Leadership/Ethics
• Oral Communication
• Planning/Organizing
• Problem Solving
• Service Orientation
• Team Work

Other Skills/Abilities

• Ability to read and comprehend instructions, correspondence, and memos. Ability to write professional correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization through written or verbal means.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to work with mathematical concepts such as probability and statistical inference.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent to draw and interpret bar graphs
• Ability to solve practical problems and deal with a variety of concrete variables in situations in standard situations and where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

The education, specialized training, required licenses or certifications and/or years of directly related experience required to enter this job:

• Employee's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of Hotel Sorrento. Hotel Sorrento may amend a job description at any time with or without notice.

Hotel Sorrento provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Types: Full-time, Part-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

Work Location: In person

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