Job description

Night Audit Clerk
“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.
Consistently ranked among the best small resorts in the world, the Salish Lodge & Spa overlooks the 268-foot Snoqualmie Falls. This iconic Pacific Northwest lodge has a world-renowned spa offering regionally inspired treatments, two restaurants providing a luxuriously comfortable and memorable dining experience, an award-winning wine list and a variety of nearby recreational activities. The resort is located 30 minutes east of downtown Seattle and within 40 minutes from Seattle-Tacoma International Airport.
We bring people together. We inspire and empower our team to create exceptional experiences for our guests and phenomenal results for our property owners.
THE BRASS TACKS

• Possesses a working knowledge of the front desk, efficiently handling the check-in and checkout processes according to hotel procedures & standards
• Be knowledgeable and proficient with the lodge property management system, Maestro
• Operate the motel PBX and Radio paging system according to procedures
• Establishes appropriate credit at time of guest check-in; issues room keys and familiarizes guests with the services and areas of the lodge
• Manages guest issues effectively, keeping in mind both the guest’s needs and the business objectives of the lodge
• Use discretion and professionalism in resolving conflicts and be willing to consult a member of management if assistance or advice is needed
• Conduct adequate follow-up with both guest and fellow team members
• Makes restaurant, transportation, activity, or entertainment reservations on behalf of the guest

THE NITTY GRITTY

Preferred Qualifications:

• Minimum 1 year hospitality experience required, 2 years hotel/clerk experience strongly preferred
• Previous experience in cash handling & computerized Point of Sale system strongly preferred
• Strong written and verbal communication skills required; bi-lingual skills preferred (English/Spanish)
• Strong problem solving and conflict resolution skills
• Understand and apply labor and industry-specific laws and regulations
• Ability to park and retrieve guest vehicles
• Ability to secure property by walking up and down halls to make sure appropriate doors are securely locked

Physical Requirements:

• Must be able to stand and walk throughout the shift
• Must be able to frequently lift and carry up to 25 lbs. at shoulder height
• Must be able to perform simple grasping, fine manipulation, overhead reaching, and repetitive hand & arm movements frequently; and squeezing occasionally

THE PERKS

• Eligibility of perks is dependent upon job status
• Values Based Culture
• Medical, Dental, Vision, Disability Coverage with Significant Columbia Contribution
• Company Contributed HSA/FSA Plan
• Amazing PTO Plan
• 401K Match
• “Columbia Cares” Volunteer Opportunities
• Discounted Lodging, Dining, Spa, Golf, and Retail
• Third Party Perks (Movie Tickets, Attractions, Other)
• Online Learning Platform

THE FINE PRINT
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.
Inclusion | Enthusiasm | Accountability | Respect | Creativity | Honesty

Where you’ll work:
Consistently ranked among the best small resorts in the world, the Salish Lodge & Spa overlooks the 268-foot Snoqualmie Falls. This iconic Pacific Northwest lodge has a world-renowned spa offering regionally inspired treatments, two restaurants providing a luxuriously comfortable and memorable dining experience, and award-winning wine list and a variety of nearby recreational activities. The resort is located 30 minutes east of downtown Seattle and within 40 minutes from Seattle-Tacoma International Airport.

The Fine Print
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.

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