Job description
We are Farmers!
We are… more than just your favorite commercials. We are a passionate, award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture! We are Farmers!
Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a position where no two days are alike? We are looking for positive, high-energy professionals who are not just looking for a job, but a meaningful career!
Job Summary
- NDC Electronic Document Processors review claim related electronic documents and are responsible for quickly and accurately dispositioning each document.
- Evaluates document quality and requests rescans as necessary. Follows established processes and/or utilizes best judgment to determine appropriate document type, related claim(s), specialized document handling instructions, such as document splitting or envelope inclusion.
- May work a schedule outside of traditional business hours.
Essential Job Functions
- Reviews document image to ensure appropriate image quality/all pages scanned correctly and requests rescan of document when necessary.
- Reorients and reorders document pages as needed. Ensures that copies of envelopes are included with documents when needed for regulatory compliance.
- Uses established guidelines and/or judgment to determine appropriate document type and necessary indexing fields.
- Splits original document into multiple child documents as needed to facilitate downstream claim processes.
- Determines correct Company, Line of Business, Claim System and claim(s) to file the document against. Identifies document exceptions and routes to 1 of the 15 exception handling queue based on established business rules.
- Maintains knowledgebase through reviewing published reference materials, attending refresher training, reviewing training tips and applying coaching feedback from designated mentor, Performance Coach and/or Supervisor/Manager.
- Performs other duties as assigned.
Education Requirements
Experience Requirements
Special Skill Requirement
- Strong keyboarding and 10 key skills
- Basic verbal and written communication skills
- Strong attention to detail and critical thinking/analytical skills; ability to make quick, accurate decisions
Benefits
- Farmers offers a competitive salary commensurate with experience, qualifications and location.
o CA Only: $15.50 - $19.71
o CO Only: $13.65 - $18.51
o New York City, NY/Westchester County: $15.77 - $19.71
o WA Only: $15.74 - $18.51 - Medical
- Dental
- Vision
- Health Savings and Flexible Spending Accounts
- Life Insurance
- Paid Time Off
Job Location(s): R_US - RW - Remote Work
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