Title: Navigation Specialist - Behavioral Health Resource Center
Pay: $25.00 hr
Shift: Monday- Friday 9:00am – 5:00pm
Reports To: Navigation Specialist Program Manager, On-site Program Manager

About Go Good Multnomah: Do Good Multnomah is a non-profit organization that partners with the community to provide supportive housing and low-barrier emergency shelter to houseless veterans in Portland, Oregon. We emphasize relationship-building, one-on-one engagement, supportive services, and direct community participation, changing the way we serve houseless veterans. The culture and care we strive to provide our shelter participants at Do Good Multnomah is extremely important to all of us. We believe it is essential to gain an understanding of our participants and the issues that they face. In this way, we are changing the way we serve houseless individuals in the Portland community, and we’d love for you to be a part of that.

Our approach is simple, we offer all program participants our respect and we seek to honor their inherent dignity. While we are committed to providing participants with a safe, warm place to stay for the night, we are equally interested in forging meaningful relationships with them. These bonds allow for our staff to serve as mediators and connectors between participants and a variety of service organizations in Portland.

SUMMARY: The Navigation Specialist will be a member of a dedicated team whose mission is to support those experiencing houselessness in our BHRC Bridge housing program. The successful applicant will work with Case Managers, as well as their own case load, to assist with participants’ housing search and placement while leveraging supportive services to assist the participant in maintaining permanent housing. Applicants will assist the Program Manager with program coordination, including document assessment and management for housing programs.

THE PROGRAM:

The BHRC is a designed safer place for people with behavioral health challenges, who may also experience complex trauma and houselessness. From the beginning, individuals with lived experience have influenced the program design, from architecture elements to program policy. Various stakeholders, including agencies and individual peer support specialists and peer advocates have provided input and guidance to ensure it is consumer/peer-driven, culturally responsive, trauma-informed, and accessible to all. The BHRC will prioritize meeting basic needs in the short-term, while working with partners to secure stability in the long-term.

What you’ll do:

• Understand how to navigate the complexities of the Metro region’s social and housing services.
• In coordination with Program Manager, ensure accurate and uniform daily participant roster management, as well as in-take, exit, and follow-up documentation.
• Maintain accurate and efficient physical and electronic records, including utilizing the Homeless Management Information System (HMIS) to enter and exit participants from database, assigning incoming participants to case managers, and regular reporting functions.
• Work closely with the Director of Operations and Housing Specialists to administer, track, and report Rapid Rehousing funds and outcomes.
• Participate in on-going, recurring community partner meetings for both Veterans and non-Veterans, including Veteran Orientation.
• Work with on-site community partners to identify opportunities to meet participant needs.
• Perform case management reviews with case managers at least every other week.
• Maintain effective communication with all relevant Director team members.
• Maintain effective communication with all staff, programs, and community partners.
• Other assigned tasks and duties appropriate to position.

• Support and engage the Development Team and other Program Managers at Do Good fundraisers, activities, and other events.
• Adhere to all state and federal privacy and security regulations applicable to the program, and to Do Good Multnomah’s policies and agreements regarding confidentiality, privacy, and security.

Valuable experiences and skills you’ll bring to Do Good:

• Consistent, clear, and direct communication with referrals, staff, and participants.
• Ability to display a non-judgmental attitude, and a willingness to learn new skills.
• Demonstrated ability to work independently, problem solve, and complete tasks in a timely manner.
• Ability to communicate clearly and concisely both verbally and in writing.
• Ability to work courteously with the general public, clients, and co-workers.
• Ability to maintain accurate records and necessary paperwork.
• Ability to learn and apply training instruction.
• Ability and knowledge to provide advocacy.
• Professional maintenance of appropriate boundaries.
• Sufficient manual dexterity and physical ability to perform assigned tasks.
• Do Good Multnomah’s policies and agreements regarding confidentiality, privacy, and security.