Job description
National Account Manager-Long Term HousingWhat We Need
FLEETCOR is currently looking to hire a Long Term Housing National Account Management within our ALE division. This position falls under our lodging line of business and is located in Chicago, IL. In this role, you will have a smaller base of accounts that consists of higher, top tier clients that are more complex and utilize a high proportion of ALE products. You will also be a trainer for the team and serve as a mentor for trainees. You will report directly to Director of Customer Success and regularly collaborate with Customer Success Team.
How We Work
As a NAM, you will be expected to work in a hybrid environment. FLEETCOR will set you up for success by providing:
- Assigned workspace in office full & home office set up
- Company-issued equipment
- Formal, hands-on training
- Serving as the single point of contact for insurance carrier and their adjusters.
- Advocating between the Insurance Company and the policyholder on housing needs.
- Maintaining and build relationships with insurance company and adjusters as their single point of contact (SPOC) leading to the development of new business.
- Ensuring the proper coordination/communication with other team members who provide the policyholder with services, including but not limited to hotel coordinators, relocation specialists, furniture, move-out coordinators, bookkeeping, and client services.
- Accepting full responsibility for execution of the claims process per carrier contract terms, includes but not limited to:
- Responding promptly upon initial request from adjuster and record information accurately.
- Confirming adjuster contact information and preferred contact method.
- Verifying source of security deposit.
- securing pre-approval amount.
- Providing daily update to adjusters each morning.
- Monitoring the hotel activity on any LTH+ Hotel files and provide approvals/instruction to the hotel team as applicable.
- Preparing accurate pre-apps to adjusters for approval.
- Reviewing and execute client legal documents, i.e. THA & PLC.
- Reviewing and process all initial check requests for property set-ups.
- Monitoring the HNAM’s billing duties to ensure timely invoicing to the adjusters; assist the HNAM with billing duties as needed.
- Reviewing invoices to guarantee accuracy prior to sending to adjuster for any invoices that are to be sent by the NAM only.
- Monitoring and implement timely collection activities.
- Monitoring the ANAM’s move out duties to ensure timely extensions and move out processes; assist the ANAM as needed with this duty.
- Handling any file issues that are escalating on the back end of files.
- Assisting with the professional development of the assigned HNAM.
- Providing timely communication and support to the sales department (may include business travel).
- Maintaining ACT Placement Database.
- Reporting to Management of team progress
- Other duties as assigned.
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- Computer proficiency in Microsoft Office Excel, Word, and Outlook.
- Significant ALE experience and hotel NAM/A experience strongly preferred.
- Significant familiarity with the ACT database.
- Excellent verbal & written communication skills.
- Organizational skills.
- Proven history of critical thinking and problem solving.
- Multitasking.
- Ability to self-motivate and also motivate others.
- Exhibits strong business acumen, exceptional leadership skills, and sound judgement.
- Ability to mentor and supervise staff.
- Able to establish and maintain healthy working relationships with internal and external people in the course of work.
- Willingness to work additional hours in order to meet tight deadlines.
- Ability to prioritize tasks and delegate them when appropriate.
- Bachelor’s degree preferred.
- Five plus years of related job experience preferred.
- Must be able to lift up to 15 pounds at times.
- Ability to interact with colleagues, supervisors and customers face to face.
- Medical, Dental & Vision benefits available the 1st month after hire
- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
FLEETCOR is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, FLEETCOR has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, FLEETCOR is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.
We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.
FLEETCOR is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:
- Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
- Empowering our people to share their experiences and ideas through open forums and individual conversations; and
- Valuing each person’s unique perspectives and individual contributions.
Equal Opportunity/Affirmative Action Employer
FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
About the Company:
FLEETCOR Technologies, Inc. (“FLEETCOR”) is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.
- $2.8B Annual Revenue
- 800,000 Directly Served Business Clients
- 9,700+ Employees
Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor’s product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics: customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.
FLEETCOR enjoys global recognition including:
- Forbes Global Growth Champion – FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista
- Forbes World’s Most Innovative Companies – FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!
- Fortune 1000 Company – FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking #872
- S&P 500 – In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks
Create better ways for businesses and their partners to pay their expenses
Our Strategy
FLEETCOR will continue double-digit revenue growth by executing on four growth planks:
- Sell More New Clients. FLEETCOR will continue growing sales by investing more in proven sales channels and bringing more prospects into the funnel.
- Increase Revenue per Client. FLEETCOR will continue increasing its share of customer wallets through network expansion and cross-sell of add-on solutions.
- "Beyond" Adjacent Segments. FLEETCOR will continue extending its existing business into adjacent spaces to broaden its market opportunity.
- Launch New Platform Business. FLEETCOR has launched its "new platform business" integration "Expense Management & AP/Vendor Payments" solutions into one bundled software platform.
Together we can foster true belonging. We know different ideas, perspectives and backgrounds lead to better innovation and results. We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by:
- Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
- Empowering our people to share their experiences and ideas through open forums and individual conversations; and
- Valuing each person’s unique perspectives and individual contributions.
Our Values
FLEETCOR’s culture reflects our history of fast growth and our continued drive for results. Our entrepreneurial spirit remains strong across our global workforce, and we reinforce these principles in our five core values:
- Innovation: Figure out a better way
- Execution: Get it done quickly
- Integrity: Do the right thing
- People: We make the difference
- Collaboration: Accomplish more together
Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles. Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection. We must always celebrate the diversity of our company and our communities.
We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.
Equal Opportunity/Affirmative Action Employer:
FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.
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