General Description

Sell mortgage products to potential clients contacted through different internal channels, such as: Telemarketing, Internet, referrals and walk-in clients on premises units.

Essential Duties and Responsibilities

Interview and provide orientation to clients to offer best available mortgage product. Makes outbound calls, and personal lead follow-up calls or emails to potential customers to offer mortgage products. Handles inbound sales lead calls, emails and referrals. Assist potential walk-in customers on company premises to convert into sales. Pre-qualify potential clients according to customers' financial capabilities. Prepare good faith estimate. Evaluates costs and revenue of agreements to determine if they are profitable to continue. Originate mortgage loan applications. Reviews business trends and advises customers regarding expected fluctuations. Promotes cross-selling of other financial services offer by the corporation. Builds and maintains relationships with customers. Prepares reports of business transactions, forms and agreements to omplete sales. Follow standard operating procedures and Quality Service Standards. Assure compliance with all applicable regulations on a timely basis. Attain annual and monthly sales goals.

Minimum Education

Experience

One (1) to three (3) years of mortgage sales experience, or related experience.

Other Qualifications

• Knowledge in mortgage products (FHA, VA, Conventional, etc.)
• Basic knowledge about the principles and processes to provide clients a personalized service and quality of service standards.
• Knowledge in mortgage banking, state and federal applicable regulations to the industry.
• Excellent listening skills. Able to understand what client’s express. Understand; clarify information through questions in order to identify their needs.
• Able to use marketing, cross-selling and consulted sales techniques and strategies.
• Able to demonstrate responsibility and professional ethic.
• Planning and organization skills.
• Available to travel within the Region: San Juan (Metro, Rio Piedras) Guaynabo, Trujillo Alto, Carolina, among others.

Competencies

Additional Information

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.