Job description

Greater Philadelphia YMCA Employment Opportunity!

POSITION PURPOSE
The Membership Team Member is expected to greet and welcome all constituents of the YMCA and develop relationships that ensure member retention and satisfaction. Provide interviews and tours to potential members and establish the benefits of the YMCA that meet their individual needs. Assist them in registering for programs by performing a variety of transactions to maintain member records, program registration, cash receipt, credits, and financial assistance. Provide accurate information regarding programs, membership options, and schedules. Ensure a positive member experience.

ESSENTIAL FUNCTIONS

• Report to work on time with a positive, friendly attitude.
• Greet and welcome all individuals, handle incoming calls and follow up calls in a friendly manner using prescribed greetings.
• Maintain a friendly rapport with members and create a positive and inclusive environment for all.
• Demonstrate effective skills to interview prospective members, sell a membership, and enroll the constituent using established procedures.
• Balance receipts at the end of shift.
• Assist with implementing special events, member appreciation and special activities.
• Demonstrate competency in selling and managing more complex transactions including Camp registration and childcare.
• Exhibit professional demeanor and body language at all times.
• Respond to member questions, concerns and conflicts in an accurate, timely and appropriate manner. Communicate to supervisor any areas that raise concern from members or constituents.
• Attend staff meetings as scheduled.
• Scan members’ cards and greet incoming members, monitor and control access to the facility.
• Demonstrate competence in completing program registration using established procedures with accuracy and timeliness.
• Provide guidance and leadership to assist with training less experienced staff.
• Take responsibility at the beginning of the shift to check all communication & memos for daily updates, verify cash, check that member communication materials are stocked and the work area is neat.
• Provide detailed, accurate and timely information on schedules, costs, waiting lists, programs and facility information.
• Accurately complete required paperwork including, but not limited to, membership applications, time cards, incident reports and bank draft forms.
• Know and enforce established branch policies; ensure that members are aware of policies and procedures.
• Prepare reports as required.
• Open/Close branch according to established procedures, as required.
• Alert supervisor of needed equipment and supplies before there are none.
• When unable to work, secure proper coverage, notify supervisor and complete necessary paperwork. Adhere to safety guidelines and practices at all times.
• Take initiative to complete clerical duties, follow up items or any other necessary tasks to keep the welcome center running efficiently.
• Perform other related duties as assigned.

ROLE SPECIFIC REQUIREMENTS

• High School or equivalent with some college preferred and at least 1 year prior experience working with the public in a customer service capacity.
• Ability to remember and communicate a variety of complex programs. Familiarity with computerized systems.

PHYSICAL REQUIREMENTS
Ability to express or exchange ideas by means of spoken word to impart oral information and to convey detailed, spoken instructions to staff, members, children, and volunteers accurately, quickly, and loudly. Ability to perceive the nature of sounds by ear; ability to lift and carry 50-75 pounds; ability to maintain body equilibrium to prevent falling. Ability to move about on foot quickly; ability to stoop, kneel, crouch and crawl. Ability to sit or stand for long periods of time. Ability to judge distances and spatial relationships so as to see objects where they actually are and clearly see at 20 inches or less and 20 feet or more.

ENVIRONMENTAL CONDITIONS
The physical environment requires the employee to possibly work both inside and outside in heat/cold, wet/humid, and dry/arid conditions. Frequently required to use personal protective equipment to prevent exposure such as hearing protection and rubber gloves.

Acquire and maintain the following certifications:

• CPR/AED/O2 (valid 2 years with exception of Aquatics to renew annually), First Aid (valid 2 years) obtained through the American Red Cross
• Requisite OSHA online trainings (valid 1 year unless otherwise noted)
• Mandated Reporter Training (valid 5 years)
• Additional training and development specific to your role as reference in onboarding packet.

OUR CULTURE
At the YMCA we value CARING, HONESTY, RESPECT, and RESPONSIBILITY in personal character and behavior and believe that they are essential to attaining our mission

OUR MISSION
To improve lives by connecting people to health, well-being, and to each other.

The Greater Philadelphia YMCA is an equal opportunity employer. The Y considers all applicants for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, or status as a Vietnam-era or special disabled veteran or other protected classification and in accordance with applicable laws.

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