Job description
Our Member Specialist - Support Center group are behind-the-scenes heroes who answer the calls of members in need. Whether the call is for a tow truck, a car or hotel reservation, or a membership question, our specialists adapt to each unique situation to ensure that our members are totally satisfied.
The primary role of the Member Specialist - Support Center is to receive and handle customer contacts including inquiries, service requests, and sales-related transactions using multiple communication channels. They must also appropriately promote AAA products and services while providing a personalized and engaging client experience.
This role is considered Essential Duty Personnel and is required to work as scheduled, including weekends and holidays, regardless of weather conditions.
The ideal candidate possesses:
- A strong desire to provide our members with exceptional service
- Excellent communication skills
- Attention to detail
- Prior retail sales experience (preferred)
- Basic typing and moderate computer navigation skills
- High school diploma or GED
- Recent customer service or call center experience
What we offer:
- Comprehensive benefits package
- Paid time off
- 401k with company match
- Free AAA Premier membership
- Employee discounts on travel services
- Tuition reimbursement
- Opportunities for growth
To learn more about what AAA Central Penn has to offer, please visit our website.
All offers of employment are contingent upon the successful completion of a drug screen and background check.
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