Member Solutions Counselor

Southfield, MI (Remote Work Options Available)

Do you enjoy helping people who have fallen on hard times? In the Member Solutions Counselor role,

You'll be responsible for:

• Educating our members on mortgage hardship solutions, helping to keep them in their homes.
• Overseeing members' modification plans from start to finish, working with members to ensure you have all necessary documents and information in order to achieve the best possible outcome.
• Using your problem-solving abilities to tackle any issues head-on, keeping all parties informed as necessary as you work toward resolutions.
• Collaborating with team members and stakeholders to ensure cohesive loan counseling and loss mitigation strategies.

You'll have the opportunity to:

• Be creative in your approach to developing appropriate resolutions that meet the requirements of all parties involved.
• Communicate effectively to convey options to members.
• Confidently make quick decisions.
• Use sympathy to deescalate situations swiftly.
• Display your grit and perseverance during challenging situations.

You'll have:

• A minimum of 1 year of collections or customer service experience.
• Strong verbal and written communication skills.
• Excellent organizational skills, aiding your ability to work effectively in a fast-paced, highly regulated, and deadline-driven environment.
• Working knowledge of FHA, Fannie Mae, Freddie Mac, Ginnie Mae and loss mitigation guidelines.

Who We Are

We are Mortgage Center and a CUSO – Credit Union Service Organization. We are owned by and originate mortgages for credit unions, as well as for ourselves, and have been doing so since 1990. You may not know it, but the mortgage industry is a fun, fast-paced, dynamic place to work. If the opportunity to work with teams of other high performers, to do exhilarating work, sounds like the place you want to be, then Mortgage Center is looking for you.

Growth Opportunities

If you are ambitious, bring new ideas, and create exceptional results, you will find opportunities to be rewarded. Mortgage Center always has room for one more smart, talented person.

Our Advice

Click on the button and apply. Don’t wait. If you are worried about your qualifications, don’t be. We hire smart and talented people for all kinds of roles because smart and talented people are, well, smart. They figure stuff out. Fast. You can do this.