Job description

SolomonEdwards is looking for a Member Services Representative for one of its banking clients. This position is permanent, and hybrid with 6 days per month in the office.

Job Description:

• Accurately completes routine financial transactions including transfers, loan payments, stop payments, verify funds, address changes, check orders, and maintenance on all types of accounts in accordance with established policy/procedures.
• Responds to general member inquiries about debit cards, IRAs, ACH, wires, rates, online and mobile banking, and bill pay.
• Professionally corresponds with members using all remote delivery channels with a sense of ownership. Thoroughly verifies member identification.
• Maintains high service standards established for the department. This includes high answer rates, low wait times, low abandonment ratios, and strong member satisfaction scores.
• Looks for referral opportunities to internal and external partners, such as eBranch, Wealth Management, Mortgage, insurance, credit card, etc.
• Operates various programs/software to accurately and efficiently assist members.
• Analyzes, researches, and resolves problems and discrepancies related to member accounts in an effort to provide first contact resolution.
• Refers problems that are beyond their authority to their supervisor.
• Identifies fraud and prevents future fraud.
• Ensures all credit union members and employee-related business is kept in the strictest of confidence which includes maintaining a secure work space at all times.
• Participates in and supports community events.
• Performs other duties as assigned.
• Is responsible for adhering to operational controls, including compliance with all required regulations and policies such as the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) to ensure the safety and soundness of Franklin Mint Federal Credit Union and its members.

#BFS

Job Type: Full-time

Pay: $20.00 per hour

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Chadds Ford, PA 19317

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