IMA Medical Group in Kissimmee, FL is seeking to hire a full-time Member Services Representative Call Center to offer exceptional support to our doctors and other staff by greeting, assisting, and scheduling patients both in person and over the phone. If you have a welcoming demeanor and the desire to help others, read on!

This position comes with a typical schedule of 8:30 am - 5:30 pm, Monday-Friday. We offer excellent benefits including low-cost medical, dental, and vision insurance as well as paid time off (PTO), a 401(k) plan, company-paid life insurance, and long-term disability (LTD). If this sounds like the right opportunity for you, apply today!

ABOUT IMA MEDICAL GROUP

IMA Medical Group is a visionary and dynamic company focused on high-quality primary care services, with doctors and professionals dedicated to the health and well-being of the elderly. With more than 20 locations throughout Central Florida, we reiterate our commitment to provide quality medical care and an exceptional experience at each visit. That is the peace of mind and convenience that our patients deserve.

We know that we would not be able to do this without our outstanding team. Together, we strive to be the number one choice for primary care in the communities that we serve. We recognize the hard work that our employees put in and offer competitive pay, excellent benefits, and an awesome work environment.

A DAY IN THE LIFE OF A MEMBER SERVICES REPRESENTATIVE CALL CENTER

As a Member Services Representative, you are the first point of contact for our patients calling our office. Your warm and welcoming demeanor puts them at ease as you happily answer their questions and take messages. Your interaction with our patients is essential to provide a positive customer service experience to our current and future patients.

Your attention to detail assists you in organizing patient information and scheduling. You thrive in our fast-paced and people-driven environment and enjoy helping our patients over the phone. Plus, you feel great about the part you play in helping our doctors and staff provide excellent care.

QUALIFICATIONS

• High school diploma or equivalent
• 1 year of experience in a call center (medical field preferred)
• Bilingual (English/Spanish)

Do you have excellent written and verbal communication skills? Are you a customer service rockstar? Do you enjoy interacting with people and understand good phone etiquette? Are you organized and able to multitask and manage your time efficiently? Are you detail-oriented? Do you work well in a team environment but also independently? If so, you may be perfect for this position!

ARE YOU READY TO JOIN OUR TEAM?

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!

Location: Remote

IMA Medical Group is an Equal Opportunity Employer (EOE) and we comply with all federal, state and local anti-discrimination laws, regulations and ordinances.

IMA Medical Group participates in E-Verify, as required by the Florida Medicaid program

IMA maintains a drug-free workplace in accordance with applicable Federal and State laws.