Job description

General Responsibilities/Essential Functions

· Promote and maintain awareness of Agency programs, services, and activities

· Answer telephone calls politely and professionally, screen and forward appropriately

· Greet clients and assist with any questions/concerns

· Ability to build rapport with client(s), paying attention to detail and providing excellent customer service through positive, professional interaction

· Answer client questions as needed both telephonically and in person

· Schedule/update client appointments correctly paying close attention to detail

· Accurately enter and update any new information into patient’s account utilizing computer system including demographic and insurance information

· Verification of client identify with driver’s license/valid identification; verification of client insurance per Agency policy and procedure

· Scan all necessary forms into patients’ electronic health record paying close attention to detail for accuracy

· Capture and document all data required for UDS reporting in electronic medical record

· Follow proper office opening and closing procedures

· Participation in quality improvement and/or patient satisfaction initiative as directed

· Attend meetings, seminars, workshops and/or conferences, as needed and approved for professional development and on behalf of Community First Health Centers

· Other duties as assigned.

Unique Responsibilities for Medical Receptionist

· Communicate patient information and messages, effectively and efficiently verbally and through electronic health record

· Verify each patients’ insurance for next day’s appointment; scan insurance card(s) and identification at patients’ time of arrival in electronic health record

· Obtain driver’s license and signatures for required written medications

· Assist patient(s) at check-out with re-check appointment(s), payment(s), receipt(s), collection of co-pay(s), patient visit summaries and work/school note(s) as requested

· Verify demographic information; any changes updated in patients’ electronic health record

· Update all structured fields and patient information in electronic health record as required

· Capture and document all data required for UDS reporting in electronic medical record

· May be responsible for day receipts, cash and credit card balances

· Call patient(s) to reschedule missed appointment(s)

· Responsible for educating and enrolling patients in the patient portal

· Complete billing jellybeans in a timely manner to reconcile any billing errors

· Sign for all packages/deliveries for the medical center and inform medical assistant(s) immediately when refrigerated item(s) are delivered

Unique Responsibilities for Dental Receptionist

· Prepares for daily morning huddle as described in the huddle process

· Must have the ability to triage efficiently and effectively

· Conduct patient check in/out, receipts, visit summaries and/or school/work notification(s)

· Verify demographic information, update/change in patient electronic health record as needed, scan in insurance cards and valid identification at patient arrival

· Perform insurance verification, pre-determination(s) and process payment(s); will be responsible for day receipts, cash and credit balances

· Preparation, presentation and signature of agreement of treatment/payment plan developed with Dentist

· Verification that all dental lab bill(s) have been paid by the due date

· Run reports on patient missed appointment(s) and unscheduled treatment plan list(s); call patient(s) in attempt to schedule missed and/or overdue treatment

· Obtaining of all necessary medical clearance as requested by the Dentist

· Follow up on all patient referral(s) to and from the dental clinic

· Responsible for educating and enrolling patients in the patient portal

· Responsible for patient recall list(s) by sending out patient post card reminders

· Follow proper office opening and closing procedures including unlocking doors, proper lighting, starting equipment while ensuring office space is clean and neat

· Complete billing jellybeans in a timely manner to reconcile any billing errors

Education and/or Experience

· High School diploma or General Education Degree (GED) required; college coursework preferred

· General office/administrative services experience preferred

· Excellent customer service skills

· Familiarity with medical and/or dental terminology

· Experience working with an Electronic Medical Records (EMR) system

· Computer proficiency

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Ability to always maintain confidentiality in all matters

· High level of analytical and problem-solving abilities

· Capability to interface and maintain effective relationships with all programs, agencies, and intra-Agency personnel

· Detail oriented, logical, and methodological approach to problem solving

· Flexible, with the ability to work independently and with minimal guidance

· Strong oral and written communication skills

· Must be dependable and have a proactive attitude

· Excellent interpersonal and customer service skills to interact with a diverse group of patients, staff, customers, and community groups effectively and tactfully

· Must understand age-specific care

· Must maintain Basic Life Support certification

· General computer proficiency including familiarity with an EMR system, Microsoft Word, and Excel

· Ability to read and speak English proficiently.

Job Type: Full-time

Pay: $14.40 - $16.28 per hour

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Healthcare setting:

• Clinic

Schedule:

• 8 hour shift
• Extended hours
• Weekend availability

COVID-19 considerations:
Community First Health Centers require all team members, including temps, contractors, interns, residents, students, etc. to receive the COVID-19 vaccinations subject to certain exclusions. Face masks and social distancing enforced.

Ability to commute/relocate:

• Algonac, MI 48001: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.