Medical Receptionist
Job description
DEPARTMENT: Patient Access
REPORTS TO: Patient Access Supervisor
SUPERVISION GIVEN: None
LOCATION: on-site at American Canyon, CA
HOURS: 9am to 6pm
About OLE Health
Since 1972, OLE Health has provided comprehensive care to all individuals regardless of insurance or ability to pay. OLE’s Health offers primary care, dental, optometry, and behavioral health services and embraces a patient-centered model of care. By emphasizing care coordination across departments, as well as referral and enrollment services, we ensure all the patients’ health and well-being needs are met. OLE Health has seven clinics across Napa and Solano County and serves 40,000 patients annually.
JOB SUMMARY: The Patient Access Representative I is responsible for greeting patients in person or on the phone and driving a positive patient customer service experience. The Patient Access Representative will maintain a safe and clean reception area by complying with procedures, rules, and regulations and will also be responsible for maintaining continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
KNOWLEDGE OF WORK
DUTIES AND RESPONSIBILITIES
EDUCATION, EXPERIENCE, TRAINING
- High School Diploma or General Education Degree required.
- Bilingual (English/Spanish) required; written and verbal.
- Entry level position; one year of experience in a healthcare setting preferred.
- Strong analytical and problem-solving skills and attention to detail required.
- Must certify and remain current in CPR certification.
- Data entry skills, Microsoft Office, and Electronic Health Record system preferred.
- Valid Driver’s license required.
BENEFITS
10 Paid Holidays
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