Job description
Full-time 80 hours every 2 weeks | Mon-Fri 8:30a-5p | This opportunity is onsite at our location in Willmar
JOB SUMMARY:
The Medical Customer Service Assistant serves as a primary contact for all patient billing inquiries. Assists patients in understanding billing statements to ensure swift resolution of outstanding balances. Serves as a liaison between the patient, business office and/or payors for all billing matters related to account resolution. Supports and implements patient safety and other safety practices as appropriate. Supports and demonstrates Family Centered Care principles when interacting with patients, their families and with co-workers.
"The best part about my job is I am never bored! I know that what I am able to share and help patients understand can be a great asset for them to manage the stress associated with medical bills. I am happy to be able to offer patients the options Centracare has for patients that need help with unexpected medical bills." ~Donna (Current Medical Customer Service Assistant)
QUALIFICATIONS:
- Experience with use of Microsoft Office applications and related healthcare systems and software preferred.
- Experience in a medical billing environment working with third party payer, billing, and terminology preferred.
- Strong written and verbal skills.
- Excellent communication, listening and negotiating skills and customer relations principles.
- Ability to prioritize and complete tasks in a timely manner with attention to detail and accuracy.
- Strong interpersonal human relations skills.
- Bi-lingual Spanish or Somali a plus.
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