We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our “call to adventure” to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things, and maybe you’ll even land a new job!

As our digital account onboarding specialist, you will be responsible for ensuring a positive initial first impression as clients start their journey in working with JobNimbus. The bottom line function for this position is to establish great rapport with our clients and put them at ease during the first 30 days of getting started. You will be responsible for making sure all assets and accesses are obtained from the client promptly and keeping clients informed and updated through the initial ads and website launch process timelines.

Responsibilities:

• Oversee the onboarding process of new accounts for first 4-6 weeks until final website is launched
• Ensure and oversee timely communication and adherence to deadlines for onboarding calls, obtaining client assets and web access, launch of advertising campaigns, and final website launch
• Initial rapport building and the fostering of relationships with clients through timely follow up and communication to ease transition to their specific client success manager after onboarding
• Solve technical and strategic problems encountered in onboarding process by working directly with client

Company Overview:

We are a group of talented thinkers, dreamers and doers who move the industry forward and provide our clients with impeccable service. We encourage our employees to do their best work, a culture where each individual is encouraged to further develop their professional goals. We believe the journey is just as important as the destination.

We strive to provide:

• A positive work culture that is committed to helping our employees grow within their roles
• Great benefits including Unlimited PTO, 401k Plus Match, Health Reimbursement Program, and more

• Work remote as needed - Flexible work schedules

Key Skills:

• Excellent communication skills both written and spoken
• Digital Marketing & Web Knowledge - key understanding in how the web development process works and knows their way around advertising platform managers like Google Ads and Facebook ads
• High attention to detail
• Great people skills. Comfortable conducting business conversations via phone and web meetings on a daily basis
• Outstanding follow-up and follow-through
• Strong project management skills overseeing timelines and deadlines
• Effective time management and personal accountability
• Eager to learn

Communication

• Skilled in providing simplified explanations to complex or complicated concepts
• Outstanding written communication and verbal skills
• Understanding and ability to strategically communicate the fundamentals and practices of traditional and non-traditional forms of media

Technical Skills

• Experienced in navigation of major internet advertising interfaces including, but not limited to Google, and Facebook
• Understanding of Wordpress, Website Technical knowledge preferred
• Project Management

Preferred Qualifications:

• 4+ years of relevant work experience
• 3+ years client service/account management experience in an agency setting
• Familiarity with WordPress or other Content Management Systems
• Clickup or Project management software experience

Values:

Self Awareness

• We don't want any of our team members to burn out. We make sure you have the ability to have vacation, have the freedom to tell us if you're bogged down and are in need of new help on your team, and have flexibility if needed on working times.

Customer Obsessed

• Doing repetitive busy work for optics alone is not what we're about
• We want to create the best methods for doing things efficiently and always look for ways to improve further - we want to be the #1 in the roofing industry for digital marketing.
• Creating thoughtful strategies and tactics is what sets us apart from other generalist agencies and keeps us excited every single day.

JobNimbus is proud to be an equal opportunity / affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, Veteran status, or other legally protected characteristics. This position may require the successful completion of a criminal background check and/or drug screen. If you have a disability or special need that requires accommodation, please let us know in the application.

If you have any questions regarding this job post, please email jobs@jobnimbus.com.

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