Description

The Huntington UX team is seeking a Manager of Design Research for the Design Strategy and Research team. In this role, you will manage a team of design researchers and assist the UX team’s efforts to involve users in a portfolio of experience design initiatives and advocate for the user with teams across the company.

We’re looking for someone empathetic, smart, passionate, fun, energized, and ready to join and contribute to an optimistic design culture. If you’re curious, ask why often, enjoy a challenge, and want to design experiences that help people in meaningful ways, we want to meet you.

In this role, you will:

Manage, grow, and empower a team of diverse design researchers

• Ability to coach and advise on a variety of research methods and techniques for both generative and evaluate research.

• Partner with stakeholders, other design leaders, and design researchers to understand business needs and create thoughtful user-centered research approaches and statements of work
• Oversee generative and evaluative design research efforts executed by Huntington UX or external third-party vendors (e.g., usability testing, one-on-one interviews, focus groups, heuristic evaluations, co-design activities, contextual inquiries, ethnographic research, surveys, card sorting)
• Oversee and advise on analysis and synthesis approaches and activities for research data and communicate insights and design criteria to clients, partners and executives
• Review work products and provide feedback and direction - know how to deliver feedback and understand its role within a team

Drive efficiency and operationalize design research for Huntington

• Oversee research operations, including; streamline process for recruiting, resource management, manage third-party relationships, work with internal finance and sourcing partners on budget related items, etc.
• Partner with the Director of Design Strategy and Research to build staffing plans, monitor capacity, and plan training/development activities
• Facilitate relationships with both internal and external partners

• Identify and create processes necessary to remove blockers and get work done
• Identify opportunities to advance our digital experiences
• Build relationships with people at all levels of the organization

Basic Qualifications

• Bachelor's degree, preferably in Human Factors, Human-Computer Interaction, Psychology, Cognitive Science, Design
• Minimum 7 years of experience in the field of design research and usability
• Experience in the field of experience design and leading large-scale projects
• Experience leading and/or managing people

Preferred Qualifications

• Experience leading research efforts at an enterprise level
• Experience in generative and evaluative research methodologies, data collection, analysis and synthesis
• Experience presenting to large groups including senior leaders
• Outstanding organization, facilitation, collaboration, and problem-solving skills
• Knowledge of human factors and usability considerations, including ADA compliance/guidelines
• Experience with UX operations

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Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type:

Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position