Job Title:

Manager I, Operations

Department:

Supply Chain

Country:

United States of America

State/Province:

Maryland

City:

Joppa

Full/Part Time:

Full time

Job Summary:

Under general supervision, the position is responsible for the oversight of a single site/account or fleet including support personnel and drivers. Optimizes the company's assets by monitoring revenue and costs through effective P&L analysis and builds and maintains customer satisfaction through problem solving, communication and relationship building. The position is usually located on site at the customer's facility. Incumbent must be able to work any shift to satisfy the demand for flexibility of scheduling to ensure operational success. This includes, but is not limited to, day shifts, night shifts and weekend shifts.
*SHIFT: M-F 0600-1500 EST*

Job Description:

*Shift: Monday-Friday, 0600-1500est

Key Responsibilities :

• Responsible for the observation of accounts and serves as the first point of contact with their assigned customers/ramp in order to provide exceptional service and trouble free account safety, efficiency and profitable operation

• Plan, organize, and execute large scale employee appreciation events

• Forecast freight volumes/customer volume needs, power/equipment needs, and adjust capacity needs as a result to ensure fleet/carrier and equipment coverage is seamless

• Responsible for the management of inventory, warehouse, and/or the overall upkeep and security of the Ramp facility and property

• Communicate with customers, internal departments, and team to identify and resolve problems or issues with ramp, driver, customer, account, etc. throughout the day and, where required, when on call

• Responsible for the creation and communication of key performance indicators, management of employee payroll, and/or creation of invoices and ensuring customer billing is accurate and timely

• Coordinates with Maintenance personnel to balance equipment maintenance schedules, customer requirements, and expenses ensuring all equipment meets Federal and state requirements

• Conducts P&L analysis and forecast to determine trends in costs to maximize profitability and is responsible for the analysis and explanation of the budget versus actual state for each customer through mid-year business reviews, annual account assessments, etc

• Monitors driver safety and takes proactive steps to create a positive safety culture at their accounts by ensuring drivers have completed required periodic company safety training and meet all Federal, state and company requirements Responsible for the selection, hiring, training & development of all office personnel and drivers and the preparation of personnel strategy per location freight mix and coverage gaps

Qualifications:

Minimum Qualification:

High School Diploma/GED with 3-4 years of Transportation/Logistics experience and/or 2-3 years of supervisory experience; must posses a valid driver's license with a clean motor vehicle record as per JBH standards; ability to work across multiple shifts including nights and/or weekends if needed.

Preferred Qualification:

• Bachelor's Degree in Business Administration/Management, Supply Chain Management, Finance or related fields with 1-2 years of relevant professional experience or 2-3 years of experience in the Transportation/Logistics industry with 2-3 years of supervisory experience

• Ability to process information with high levels of accuracy

• Anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level

• Ability to accurately analyze situations and reach productive decisions based on informed judgment

• Ability to adapt to changing environments

• Establish and maintain healthy working relationships with clients, vendors, and peers

• Ability to meet or exceed team/driver needs and expectations and provide excellent service in a direct or indirect manner

• Effective communication skills

• Ability to develop and track challenging goals that support business strategies

• Knowledge of business metrics and Key Performance Indicators (KPIs)

• Ability to form and manage effective teams

• Participate in the process of recruitment of permanent and contract personnel, achieving optimal match between candidate and position

• Understanding of the resources required to achieve business objectives and ability to plan, mobilize and distribute resources to fulfill business objectives and plans.

Education:

Bachelors: Business Administration/Management, Bachelors: Finance, Bachelors: Supply Chain Management, GED (Required), High School (Required)

Work Experience:

Management-Entry Level, Transportation/Logistics

Certifications:

Non Commercial Driver's License - Department of Transportation

Job Opening ID:

00493095 Manager I, Operations (Open)

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.