Job description

Position: Location Manager

Job Description:

The Location Manager is a critical leader at the market. The Location Manager will be responsible for overseeing the day to day operations at his/her location(s). The Location Manager will be required to fully understand all aspects of his/her location(s), build positive relationships with the client and increase the efficiencies and business within their delivery operations. Relationship building with client, recruiting, and gaining 100% of client business in each location are utmost priorities.

Core Responsibilities & Duties:

• Focus on relationship with client in order to gain 100% of appliance delivery business
• Focus on Independent Contractor Partnerships (Profitability & Compliance)
• Achieve goals set forth by the client & Forward Final Mile
• Develop and hold your staff accountable (if applicable)
• Continuously recruit and retain Independent Contractors
• Manage claims and their processes (with FOC assistance)
• P&L Management (Controllables)
• Delivery Expense (Minimums / effective routing, support expense)

Operating Expenses (Operation Supplies, Truck Use, Uniforms charge back, MC Support Travel, Uncollected Debt)Warehouse Expense (Contracted Labor, Inventory variances)Administrative Expense (Hourly, Contract Admin, Office Supplies, Recruitment, Travel & Meals)Achieve Location Margin goalsRental car vs mileage reimbursement

• Communicate effectively with the DIA, DIM and client staff
• Lead Daily Stand-ups (Short, Effective and informative meetings) – (Document and include feedback in recap)
• Weekly ride behinds in field with teams to ensure client satisfaction and training – (Document and include in recap)
• Showroom visits as needed in order to build/maintain relationship with client
• Maintain tote inventory and hold BP’s accountable (trade stock)
• Enforce and adhere to company policies and procedures.
• Responsible for loadout / warehouse oversight of QC with getting teams off dock
• Actively route monitor teams from the road (see SOP for details)
• Travel must be pre-approved by the Area Manager and submitted through Jack Annett. Expenses must be within budget.
• Hold Weekly Operations Meetings with the DIA to review aging invoices and any issues/goals – (Document and include in recap)
• Hold BP meetings as needed to review claims, settlements, compliance, etc.
• Participate in Client and internal conference calls
• Provide Weekly updates on your locations as dictated by Area Manager. Weekly recap should include: Your schedule for the week
• Summarized update of location(s)Standup recapRide behind recapAging invoices update (if applicable)Current # of trucks ran in location vs. # of FFM trucks ran
• Other duties as assigned
• Forward Air is an Equal Opportunity employer.

Job Type: Full-time

Pay: $80,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: One location

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