• Designs and implements learning and development strategies based on organization needs and in partnership with the Learning and Development Manager.
• Partners with subject matter experts to create and deliver program materials focused on advancing the skills and careers of our team members.
• Uses instructional design methodology to develop eLearning using best practices for online content.
• Designs, develops, and updates learning materials to ensure content is relevant and current.
• Facilitates and adapts learning and development programs on topics such as leadership, customer experience, best practices, and technology.
• Delivers pre-packaged and department-developed course material to team members.
• Performs learning management and administrative duties associated with conducting training.
• Continuously monitors relevance and effectiveness of learning initiatives.
• Conducts research, needs assessments, and evaluation of programs, to determine trends, best practices, and emerging learning solutions that can be applied to the organization.
• Completes administrative and logistical tasks for training.
• Reviews and summarizes training feedback, purchases needed supplies, acquires training tools and equipment, and arranges venues.
• Consistently acts according to our customer experience standards including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved.
• Performs support tasks and other duties as assigned.

• At least 3 years of experience designing and facilitating training, both in-person and virtually.
• At least 3 years of experience with digital learning and authoring tools, learning management systems, video creation tools, learning libraries, and other learning platforms.
• Clear understanding of the fundamentals of instructional design.
• Excellent facilitation and presentation skills.
• Knowledge of adult learning theories and principles.
• Creative and organized with excellent time management skills.
• Experience with MS Office (Word, Excel, Outlook, PowerPoint, and Teams)
• Experience with online learning development tools such as Articulate 360 or Camtasia.
• Insurance industry experience is preferred.
• Experience in talent management practices like coaching and development planning is preferred.
• Experience designing and developing engaging, effective, and large-scale learning programs using successful strategies while applying an Agile approach is preferred.
• Bachelor’s degree in human resources, education, business, training, or related field; experience in lieu of degree acceptable.

CULTURE AND TOTAL REWARDS:

Currently ranked as the 37th largest private company by revenue in Minnesota (Minneapolis-St. Paul Business Journal), Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace including the Wellness by Design Platinum +Green award from Hennepin County and is a mspWellness Champion. Western National was also named a Star Tribune Top Workplace in 2021 and 2022. The company is also consistently recognized as a Ward’s 50 property-and-casualty insurance company for its outstanding financial results.

Western National has long been known as “The Relationship Company®,” and caring for our employees is a part of that relationship commitment. Western National values connectiveness, empowerment, and accountability. Western National offers competitive pay, advancement opportunities, a generous benefits package, a robust wellbeing program, and a commitment to a healthy work/life balance. These attributes are just some of the reasons why nearly half of our employees choose to stay on the Western National team for ten years or more!

Western National offers full time employees a significant Total Rewards Package, including:

• Medical insurance Plan options
• Health Savings Accounts (HSA)
• Flex Spending Accounts (FSA)
• 401(k) Plan (plus company match)
• Wellbeing Program
• Onsite Fitness Studio
• Paid volunteer time
• Time Off – including vacation and holiday pay
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk & Insurance Education)
• Discounts on personal auto and homeowner's insurance
• Paid parental leave
• Profit-sharing bonus
• Other standard employee benefits – including dental insurance, vision benefits, life insurance, disability insurance, and more.

Western National believes in supporting balance between work and life by providing a flexible work environment with includes a variety of hybrid and remote work arrangements designed to balance individual, job, department and company needs.

Western National provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.