Job description

Penguin Computing, a subsidiary of SMART Global Holdings (SGH), specializes in innovative Linux infrastructure, including Open Compute Project (OCP) and EIA-based high-performance computing (HPC) on-premise and in the cloud, AI, software-defined storage (SDS), and networking technologies, coupled with professional and managed services including sys-admin-as-a-service, storage-as-a-service, and hosting, as well as highly rated customer support.

Summary:

Penguin Computing Managed Services provides dedicated support for complex, integrated environments involving high-performance computing, cloud, and enterprise systems. This role provides leadership and direction to the on-site post-sales technical support team of hardware, systems, sub-systems and/or applications for a major customer who has deployed a significant Penguin HPC/AI cluster. Successful candidates must have strong technical capabilities, excellent communication skills, a friendly demeanor, the ability to work with others, and to remain calm, focused, and organized. Attention to detail is a key requirement for this role given the scope, scale and critical nature of the system and use case.

Essential Duties and Responsibilities:

• Perform daily analysis of tasks, progress, and trends to properly allocate the team’s attention on the highest priority items.
• Maintain and deliver daily updates on cluster health, node availability and task status in the form of online system updates, spreadsheets, and written reports/communications.
• Answer customer questions about installation, operation, system administration, networking configuration, customization, and usage of relevant products.
• Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Participate in the onboarding and training of new technicians on the team – and in the ongoing development of existing team members to support their career development to more senior levels of capability.
• Collaborate regularly with both the customer and Penguin DevOps (software) resources to collaborate on issue resolution
• Participate in the deployment of new technologies – and new cluster environments within the customer’s data center environment.
• Escalates complex issues as needed to Penguin’s Engineering staff or DevOps resources.
• Provide updates to the problem request/management tracking system.
• Update customers on issue resolution, node repair and RMA status.

Preferred Qualifications:

• RHCSA or equivalent Linux Certification
• Network, Storage, Cloud, or DevOps Certification
• 4 Year Computer Science or Engineering Degree
• Project Management, Scrum Master, of Leadership Certification

Experience/Education:

• Is skillful in providing effective written and verbal communications to internal and external teams.
• 8 years experience working with internal and/or external clients. Is keenly aware of customer expectations and is able to deliver the same and promote an environment of confidence in delivery.
• Attentive listener establishing trust & confidence among peers & customer. Actively advocates for customer’s goals. Invested in growth & development of members of the Penguin team.
• Using critical thinking, good business sense and organizational values to make decisions involving complex matters with a major level of risk and ambiguity.
• Skillful at applying defined standards, tools, and processes. Actively looks for areas of simplification / improved efficiency and able to design and implement improvements.
• Demonstrated use of spreadsheets, document development software, presentation development, email/Slack – and the ability to learn/adapt to new tools.
• 5 years experience with installation and setup of a Linux server, including basic security, network services, package management, and basic shell scripting. 1-2 years experience training others on the same concepts.
• Experience creating a welcoming environment that encourages different perspectives and new ideas, building a culture of curiosity, openness, and creativity across the organization and the wider community.
• 2+ years experience energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers.
• 2+ years of experience guiding the interaction of team members while keeping them focused on results. Develops trust among internal and external teams.

Travel

10%

Work Authorization:

US Citizenship Required

Penguin Computing is an Affirmative Action/Equal Opportunity Employer and is strongly committed to all policies which will afford equal opportunity employment to all qualified persons without regard to age, national origin, race, ethnicity, creed, gender, disability, veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $29.00 - $40.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Sandston, VA 23150: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you a citizen of the US?
• Are you fully vaccinated against Covid?

Experience:

• Technical support: 5 years (Required)
• Linux server: 3 years (Required)
• Scripting: 3 years (Preferred)

Work Location: One location

jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.