Sunny Glen Children's Home

Job Description

Job Title: Lead Supervisor

Department: Child Care

Supervisor: Assistant Program Director or Designee

FLSA Status: Exempt

Summary

Lead Supervisors at Sunny Glen Children's Homes New Day Resiliency Center are compassionate and experienced individuals who will oversee the daily operations for all assigned shifts and ensure proper supervision at all times. Lead Supervisors will work shift schedules, subject to work overtime when necessary, and be on call for any issues that may arise at the program level. Lead Supervisors must understand the care for children who are in ORR custody, are from difficult backgrounds, and experience behavioral and emotional challenges. Our goal is to reach the heart of each child in our care and help them heal from their traumas. To that end, Lead Supervisors must have a strong commitment to the Unaccompanied Alien Child (UAC) and in understanding their lives.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Must abide by Sunny Glen Childrens Home New Day Resiliency Center (NDRC) mission of giving nurturing, trauma-informed care to children from difficult backgrounds
• Ensure that monthly, direct care staff meetings are being conducted by the Shift Supervisors.
• Complete annual performance appraisals for Shift Supervisors and direct care staff under their immediate supervision.
• Must develop monthly Shift Supervisors and Direct Care staff work schedules and post in a timely manner. Approve or deny any personal, holiday, or sick leave requests.
• Responsible for addressing employee performance issues in a timely manner and maintaining documentation of conversations. Must adhere to New Day Resiliency Centers disciplinary action policies and procedures, and in coordination with and approval from Assistant Program Director and/or Program Director.
• Must be available to be on call and will be the administrator on duty for immediate assistance to all program related concerns that may arise.
• Must assist with any creating corrective action plans if any noted discrepancies are discovered by State Licensing and/or ORR.

• Ensure that intake services are completed in a timely manner. This will include completing necessary paperwork, providing youth with an overview of the program services and designating initial placements of youth in to the shelter.
• Ensure that the shelter is providing basic needs to every UAC upon arrival to the program which include providing a hot meal, clothing, hygiene products, shower and bedroom assignment.
• Must ensure that appropriate supervision levels are met as per State Licensing and ORR requirements during every shift by following up with Shift Supervisors and reviewing direct care staff work schedules. Make adjustments to the work schedule as needed.

• Must ensure all forms and progress notes are properly completed to ensure compliance with State Licensing and ORR requirements.
• Assist Shift Supervisors and other Department Leads with providing the necessary staff for special educational events such trips to the local museum, or local library, acculturation activities such celebrating U.S. Holidays, recreational outings such as visits to the park or local movie theater.

• Maintain open and consistent communication with the Program Director, and/or Assistant Program Director or designee regarding all incidents.
• Assist with the submission of monthly reports, funders quarterly reports, and end of year reports to the appropriate entities.
• Ensure that all organizational safety initiatives are carried out and enforced at the shelter.
• Must attend all organizational required trainings that will enhance professional growth.
• Must attend all departmental and program meetings to ensure that up-to-date information is received and disseminated to Shift Supervisors and all direct care staff.
• Must assist in the emergency evacuation of all UACs as needed due to inclement weather conditions, natural disasters, or other unforeseen occurrences.
• Travel as needed for trainings, conferences or to transport UACs to destinations located within the U.S.
• Attend Treatment Team Meetings to convey UACs progress to all disciplines present.
• Must be able to adapt to change in a positive, productive manner, and in moments notice.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies: Analytical - Uses intuition and experience to complement the job.

Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; requires minimal supervision.

Use of Technology Computer Literate; Demonstrates required skills; adapts to new technologies; keeps technical skills up to date.

Problem Solving - Identifies and resolves problems in a timely manner; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.

Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.

Adaptability - Adapts to changes in the work environment; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Personal Appearance - Dresses appropriately for position; keeps self well groomed.

Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings, trainings, and appointments on time.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Asks for and offers help when needed.

Judgement - Displays willingness to make decisions; exhibits sound and accurate judgment; includes appropriate people in decision-making process; makes timely decisions.

Planning/Organizing - Uses time efficiently; organizes or schedules children and their tasks.

Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; monitors own work to ensure quality.

Quantity - Completes work in timely manner; works quickly.

Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Minimum Qualifications

5 years ORR experience working with youth services required

1 year of Supervisory experience required

4-year Bachelors Degree from an accredited University preferred.

Preferred Qualifications

5 years of ORR experience within a supervisory role working with unaccompanied children required.

4-year Bachelors Degree from an accredited University preferred.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Strong communication skills, important. Bilingual is preferred (English/Spanish).

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentages.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations

Valid Texas Driver's License with an excellent driving record.

CPR/First Aid, 15 passenger van, Handle with Care, TBRI, Electronic case management software, Paycom, and other ORR and DFPS mandated training (trainings offered on the job.)

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit; climb or balance and taste or smell. The employee must regularly exert up to 25 pounds of force (mopping, lifting groceries, moving furniture, cooking, etc.) and occasionally be able to perform a restraint on youth weighing up to 200 lbs. Must be able to frequently maintain visual and auditory supervision of multiple children. The employee must be able to make quick decisions, tolerate frustration and be able to always balance mental toughness with compassion. The employee must be able to multi-task.