Essential Duties & Responsibilities:

• Coordinates daily PSR duties to ensure that all PSR functions are accurately and efficiently performed. Coordinates work changes and scheduled breaks and lunch periods.
• Greets, interviews and enrolls all incoming and exiting patients, verifying required identity, insurance and financial information, and soliciting and entering all required information using an automated system. Completes all processing required to document visit and receive payment. Maintains physicians' appointment schedules within guidelines.
• Provides communication services within the health center and between the health center and the patient community. Functions as interpreter/cultural broker when filing a bilingual position.
• Coordinated Care/Patient Centered Medical Care Management: Works with all members of the Health Care Team towards achieving coordinated patient centered care. Demonstrates knowledge of the goals and objectives of PCHC’s patient care management plan. Effectively able to perform and communicate individual task within role in the process.
• Maintains client confidentiality at all levels of interaction.

Qualifications:

• Current Patient Services Representative status required.
• Employment history must reveal an active learner and a motivated team contributor with developed leadership skills.
• Basic third party payer knowledge, gained through experience or education, is required.
• Basic computer literacy and excellent writing skills are required. Knowledge of medical terminology required.
• Effective telephone skills required to receive/relay and place telephone calls continually throughout the day. Clear diction and unhampered conversational skills allowing for effective communication with a multi cultural/multi ethnic/multilingual patient community is essential.
• Ability to speak, write and read English (and a second language, if filling a bilingual position) so as to accurately interpret/translate medical and social conditions is required.

Education:

• High School diploma or general education diploma AND completion of a medical secretary program, a third party billing program, a patient services program or a similar training program required.

PCHC is EOE/M/F/D/V/SO