Lead Guest Servcices Supervisor|Part-time| Acrisure Arena
Full Time
Palm Desert, CA 92211
Posted
Job description
Oak View Group:
Overview:
This position requires demonstrated work success experience and excellence in a role as a Guest Services Supervisor and the ability to problem solve. Serves as a Lead for other Guest Services Supervisors and is a Senior Role. This position may fill in for the Guest Services Manager on occasion.
This role will pay an hourly wage of $25.00.
For PT roles: Benefits: 401(k) savings plan and 401(k) matching
About the Venue:
The Coachella Valley Arena is a $290+ million project that is being 100% privately funded through outstanding partners Oak View Group, Live Nation, and the NHL Seattle.
We are building a championship organization that serves our fans, community, and business partners through exceptional sports and entertainment. We believe that Winning Matters, our Fans come first, with risk comes reward, great teams can achieve unimaginable results, and honoring the culture and diversity of the cities that make up the Coachella Valley in Southern California.
Responsibilities:
Required Qualifications:
Working Conditions:
Vaccination Statement:
EEO:
Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world.
Overview:
Part - Time, Lead Guest Services Supervisor (Internal Candidates with previous Arena and Event Experience)
This position requires demonstrated work success experience and excellence in a role as a Guest Services Supervisor and the ability to problem solve. Serves as a Lead for other Guest Services Supervisors and is a Senior Role. This position may fill in for the Guest Services Manager on occasion.
Supervise, motivate, lead, and work alongside guest experience team members and Supervisors.- Oversee part time staff ensuring the team is consistently demonstrating excellent guest service and creating positive, memorable guest interactions.
- Respond to and/or escalate guest complaints, concerns, and compliments.
- Effectively communicate work assignments to others.
This role will pay an hourly wage of $25.00.
For PT roles: Benefits: 401(k) savings plan and 401(k) matching
About the Venue:
ABOUT ACRISURE ARENA:
America’s hottest music festival destination is finally getting the world-class arena it deserves. Opening in the late 2022, the Acrisure Arena will provide the greater Palm Springs area of Southern California with a premiere 11,500+ seat venue to host the biggest artists and acts on the planet. Designed specifically for hockey and concerts, the new arena will provide top-tier hospitality, artist amenities, and all the benefits of a modern music and sports venue. In addition, the facility will serve as the new home of the American Hockey League affiliate of the Seattle Kraken.
The Coachella Valley Arena is a $290+ million project that is being 100% privately funded through outstanding partners Oak View Group, Live Nation, and the NHL Seattle.
We are building a championship organization that serves our fans, community, and business partners through exceptional sports and entertainment. We believe that Winning Matters, our Fans come first, with risk comes reward, great teams can achieve unimaginable results, and honoring the culture and diversity of the cities that make up the Coachella Valley in Southern California.
Responsibilities:
Essential Duties & Responsibilities:
Promote a safe and efficient work environment.- Be available for event and operations support, as needed.
- Embrace a culture of diversity and inclusion where guests and team members feel welcomed, valued, and heard.
- Lead with an emphasis on safety for employees, teams, and guests.
- Work extended and/or irregular hours including nights, weekends and holidays, as needed.
- Perform strenuous physical duties at times, including lifting, carrying, moving, walking extensively throughout the building, working from various heights, and around moderate-to-loud noises.
- Other duties assigned including but not limited to assisting other departments as needed.
Required Qualifications:
- High School diploma + 4-5 years of guest service experience, preferred
- Experience supervising staff to work together and accomplish goals
- Ability to give clear instructions and communicate effectively with others in both verbal and written form.
- Must be self-motivated and work under little supervision
- Excellent guest service, teamwork, safety record, and work ethic.
- Ability to maintain a positive attitude and remain calm during various situations including medical emergencies, suspicious activity, and irate guests.
- Bi-Lingual a plus
Working Conditions:
- Must be able to work long hours and a flexible schedule inclusive of weekends, nights and holidays required
- Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking through the building
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Vaccination Statement:
We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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