Job description

LEGAL SERVICES - INSIDE SALES - LAW FIRM - CLIENT ENGAGEMENT SPECIALIST

A compassionate, empathetic, enthusiastic, and results-driven sales professional. Does that describe you? Then please continue.

Our divorce and family law practice is looking for an all-star salesperson to make a lasting impression on prospective clients leaving them eager to work with our firm. The salesperson (known as our Client Relations Executive) is someone who has a proven track record of successfully using a consultative sales approach to sell either professional services and/or high ticket items. At the core of this position is the ability to genuinely connect with prospective clients and successfully convert them into new clients by creating urgency and effectively conveying the value of our services. Experience in the legal industry is a plus, but not required as the salesperson will not be giving legal advice. Any applicable industry-specific training will be provided.

Our clients and prospects are dealing with an emotionally difficult time in their lives so you must be able to empathize, show compassion, and put them at ease. The salesperson is also responsible for delivering and ensuring a great client experience so previous customer service experience is absolutely critical to succeed in this role.

The ideal candidate will also have previous experience working with sales metrics and will be able to carefully and accurately track data to monitor and refine our sales funnel. Additionally, the salesperson will work closely with our intake team to improve our overall sales system.

Following up with clients who don’t retain after the consultation is a very important step in our sales process. You must be intentional and consistent in your follow-up, and approach it with the same zeal as the initial consultation. Similarly, you must be comfortable addressing the prospective client’s objections and not shy away from any potential roadblocks you may face in closing the sale.

This is a remote position, which means you will enjoy a great deal of freedom and independence but must be highly disciplined and reliable. Compensation for this position includes hourly wages plus monthly sales commissions. If you want to have control over your earnings and know you have what it takes to be successful in sales, this is a perfect opportunity for you to pursue your calling while helping people find solutions to their gravest problems.

Responsibilities:

1. Perform initial consultations by phone and video conference

2. Maintain scripts and training materials for sales team

3. Prepare and send client engagement agreements using electronic signing application

4. Follow up with prospective clients

5. Follow up with new clients to ensure satisfaction with services

6. Manage outreach efforts to help with firm’s online reviews campaign

7. Conduct monthly meetings to discuss quality & volume of leads through various lead sources

8. Ensure proper handover of clients to the legal team

9. Onboard new clients, complete file opening & closing procedures

10. Keep track of leads pipeline in CRM and also on spreadsheets

11. Keep track of inbound and outbound referrals and referral sources

12. Document and update the firm’s standard operating procedures related to the role

13. Provide training and support to intake team

14. Perform additional duties as needed

THIS IS A 100% WORK FROM HOME/REMOTE WORK POSITION.

Ideal candidate should have these qualities:

- Self-starter
- Reliable
- Responsive
- Detail-oriented
- Exceptionally organized
- Highly ethical
- Problem solver
- Fast learner
- Efficient
- Growth-minded
- Positive attitude
- Professional demeanor

Skills

- Excellent written and verbal communication skills
- Ability to work independently
- Works well with others
- Exceptional computer skills (more than just computer literate; must be able to troubleshoot routine tech issues on your own)
- Basic working-level knowledge of Excel/google sheets required
- Must be able to quickly learn and implement new software programs
- Able to manage your own calendar
- Proficient with cloud-based applications and VOIP phone systems

Qualifications

- Previous sales experience for professional services and/or high ticket items required

- Real life experience in navigating personal struggles and overcoming obstacles that has enabled you to show empathy to others going through similar hardship

- High School Diploma or equivalent (required)

To apply, please submit resume and cover letter explaining why you are the perfect candidate for this position. Selected candidates will be required to provide references. You must also answer the application questions and complete the skill assessment that is sent to you when applying.

Job Type: Contract

Pay: $25.00 per hour

Benefits:

• Flexible schedule

Supplemental pay types:

• Bonus pay
• Commission pay

Weekly day range:

• Monday to Friday

Application Question(s):

• Are you currently employed? If so, what would you change about your current job?
• What have you sold in the past?
• If selected for an interview, may we contact your 2 most recent employers?
• In addition to answering ALL of these application questions, you must also enclose a cover letter to be considered for the position. Have you followed these instructions?
• Describe your current remote-work setup, including your surroundings/work environment, network type, office equipment, operating system, etc.

Experience:

• Consultative Sales: 3 years (Required)

Work Location: One location

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