Job description
Job Title: Front Desk Concierge
Department: East West Urban Management
Reports To: Portfolio Property Manager
Property: Laurel
FLSA Status: Exempt __________ Non-exempt____X_______
Schedule - Weekends (Saturday & Sunday)
Hourly Wage: $20-$25 DOE
- Answering telephone
- Provide general building information
- Direct calls to other departments
- Packages
- Log all income package
- Mark package with unit number & date clearly & visibly
- Place on shelf in package room under appropriate floor number
- Record package in package log; date, name, carrier, phone number
- Call all residents that received packages
- Log all income package
- Key Control
- Verifying all keys released from Association’s key bank have been authorized by Owner / Resident
- Ensure individuals that receive our keys are filling out the key log
- Take ID of individual that is checking key out
- Have individual sign out once they have returned keys
- Place keys back in key bank promptly once returned
- Scheduling Real Estate Showings
- Have owner fill out Broker Key Release
- Only allow scheduled showings that have faxed in authorization access to building and keys
- Scheduling Moves
- Fill out Move Check list
- Have resident sign Moving Agreement
- Ensure proper insurance is received from moving company
- Contact / schedule Move Monitor
Other duties as assigned.
Education and/or Experience
Some experience in customer service / administrative field i.e. hotel, property management, and receptionist.High School Diploma or equivalent.
Language Skills
Must have excellent communication skills, and be able to speak well over the telephone and in person. Ability to read and interpret documents in English such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to respond to common inquiries or complaints from homeowners, guests & vendors.
Equipment Utilized
Computer Operations
Excellent computer skills including word, excel
Mathematical and Reasoning Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
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