Berlin Packaging is the nation's premier supplier of rigid packaging and packaging components. We are a $2.6 billion-dollar company with 30+ straight years of record growth.

Don’t know what makes the rigid packaging industry special? Well, chances are you enjoy products supplied by Berlin Packaging every day! Imagine yourself walking into your favorite big-box store. Take a mental look around and think about every glass, plastic, or metal package you see. Berlin Packaging touches virtually every market: automotive, beverage, food, home care, industrial chemical, pet care and veterinary, personal health and beauty, wine and spirits, and now, cannabis too.

Next, combine that with an award-winning culture. Our 1,000+ employees are high-performing - and importantly, collaborative - entrepreneurs who blow through obstacles and embody an “Anything is Possible!” mindset. We love it here. Our engagement scores are 3x the national average. And every single employee shares in Berlin’s profitable growth.

Now you understand why since 1898, our 100+ year-old company has grown 10x faster than our industry!

And we're not done yet.

In order to continue our record growth streak, we need people like YOU to join our team! Are you up for the opportunity of a lifetime? If so, we are seeking a Jr. Technical Support Engineer who will be responsible for aiding, resolving, and handling technical support requests ranging from basic user training to issues requiring in-depth technical and problem-solving skills. Individual will be part of the technical support team responsible for the corporate end user environment.

The Technical Support Engineer is highly motivated, results-oriented professional who will be focused on the configuration, and support of windows-based client systems. The Technical Support Engineer will be responsible for improving the security, stability and performance of the systems and applications.

Key Accountabilities:

• Be entrepreneurial, self-directed technical expert that can work both independently and with the broader team.
• Identifying, diagnosing, researching, tracking, and resolving technical problems.
• Escalating issues and facilitating user assistance from third parties or other IT groups as needed.
• Maintaining a level of knowledge and involvement in many aspects Berlin Packaging information systems environment.
• Deploying, managing, and documenting a wide variety of IT devices and applications running primarily on Lenovo desktops, ThinkPad laptops, Apple mobile and computer devices, and Polycom Telephony Equipment.
• Configuring and repairing workstations, laptops, IOT Devices and audio-visual equipment on a timely and independent basis.
• Interacting independently with end users and meeting all assigned user support and IT project commitments.
• Effectively working in a cooperative and collaborative global team environment.
• Regular activities include desktop engineering and troubleshooting, coordinating with Senior Support Engineers, data cabling, systems administration in a Microsoft environment. Telecom/mobility administration, root cause analysis.
• They must possess excellent customer service skills and be a first point of contact for support requests.

Knowledge, Skills, Abilities:

• Associates degree or the equivalent work experience and certifications
• Minimum of 1-2 years of helpdesk or internship experience in a medium to large enterprise environment.
• Experience supporting Microsoft 365 in an enterprise environment.
• Experience supporting Microsoft Active Directory based users.
• Experience supporting cloud based VOIP telecommunications such as Teams or Cisco.
• Experience with DHCP, DNS, File services, Printer management, E-Mail administration.
• Understanding of networking concepts.
• Experience using an IT ticketing or ITSM platform
• Strong problem-solving and analytical skills
• Ability to manage multiple tasks simultaneously
• Multilingual a plus – Spanish, Italian, French or Dutch
• At least one Industry related certification a plus – CompTIA certifications, Microsoft MCP or MCSA, Cisco CCNA or equivalent proctored certifications.

Working Environment:

• Must have Valid Driver’s License
• Business casual environment
• Potential for a Hybrid work from home and in office environment after 60-day probationary period. Must report, in-office, 5 days a week during the probationary period and every Tuesday, Wednesday, Thursday, thereafter. Remote work privileges are granted at the discretion of management and could be revoked or changed at any time.
• Occasional lifting of up to 50 pounds may be required.

Berlin offers an outstanding compensation and benefits package including profit sharing, 401(k) with company match, medical insurance (including an HSA option and telemedicine), dental, vision, life insurance, short- and long-term disability, paid parental leave, health club reimbursement, tuition reimbursement, 529 college savings plan, employee assistance, smoking cessation program, pet insurance (new!), employee discounts, employee referral bonus program, and, last but not least, flexible spending accounts for transportation, medical, and dependent care.

Berlin Packaging provides equal employment opportunities for all employees and applicants for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances

This position is not eligible for sponsorship.

Berlin Packaging maintains a smoke-free workplace

#LI-Hybrid