In this job, you will staff the Information Technology Service Desk and field incoming calls and e-mails related to requests for IT services or problem notifications. All the clients that contact the IT Service Desk are internal S&C team members but can originate from any of our global locations. Where appropriate, you will provide immediate assistance to a caller or, as necessary, coordinate with other IT team members to provide the requested service. This role reports to the Manager-Information Technology.

The responsibilities of this position include, but are not limited to, the following:

• Record, track and analyze all requests for Information Technology services using specialized help desk software including assignment of tasks, status follow-up and escalation as appropriate.

• Provide first-level phone support of computer hardware and software deployed globally throughout S&C, including troubleshooting, software usage questions and software installation.

• Work closely with other IT team members to respond to requests for service or problem notification and resolution.

• Provide the focal point for coordinating activities in the resolution of high-pressure, emergency service situations that frequently require the contributions of several individuals.

• On a rotational basis, provide the first level of off-hours support for critical situations.

• Develop recommendations for improving Information Technology’s overall responsiveness and internal customer satisfaction.

To select this job as one of interest to you, at a minimum, you must have the following:

• Bachelor's degree preferred

• ServiceNow experience desirable

• Excellent inter-personal skills especially in oral and written communications.

• Demonstrated ability to deal with others in a consistently courteous and supportive manner.

• Aptitude for problem analysis and resolution, especially as it relates to technical issues and terminology.

• Knowledge and skill in the use of computing equipment and at least the Microsoft suite of software used at S&C.

• Flexibility in working hours so that the IT Service Desk is always staffed during our core hours of on-site support.

MAJOR PHYSICAL DEMANDS

• All physical demands are those normally associated with an office position.
  

Number of Openings: 1
Pay Group: Monthly
Employment Classification: Full Time
Shift: 1
Core Working Hours: 7:30 a.m. - 4:00 p.m.

Thank you for your interest in S&C Electric Company. S&C has a proud and longstanding tradition of providing equal employment opportunities without regard to race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or marital status. Further, S&C is committed to taking affirmative action to ensure that qualified females, minorities, veterans, and persons with disabilities can pursue equal employment opportunities. For information regarding equal employment opportunity, please see http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

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In 1909, S&C Electric Company transformed the delivery of safe, reliable electricity with the invention of the Liquid Power Fuse. Today, as the world faces extreme weather events and the demand for electricity grows, S&C continues to innovate and advance the electrical grid, ensuring reliable and resilient power for homes, communities, and critical infrastructure around the world.

With a diverse, global workforce and core values around integrity, safety, and quality, S&C is a trusted industry leader and top workplace that offers meaningful careers to more than 3,500 team members. As a people-first organization, S&C is committed to fostering an inclusive and collaborative workplace where team members advance their careers through robust talent-development programs and involved leadership.

S&C’s deeply rooted belief diversity fosters greater creativity, innovation, and success guides the company to advance and sustain a diverse, equitable, and inclusive workplace culture.

On the (Admin, HR, General Management, Strategy, IT, F&A, HSE, S&L) team, we are responsible for several core business functions and collaborate with departments across S&C to collectively achieve S&C's mission. We are key players in facilitating how S&C provides long-term value to our employee owners. Always focused on the big picture of revolutionizing the energy sector, we take pride in the impact we have on S&C by empowering our team members to succeed.