Job description
Esler Companies \u007C Renewal by Andersen has received
EIGHT Culture Excellence Awards by Top Workplaces 2022!
This Top Workplace USA Certification is a reflection of our teammates feedback and experiences. Our people are our culture and their health and happiness remain our top priority. We are honored by this award and look forward to continued growth and opportunity.
The Installation Coordinator will be responsible for working closely with our customers to schedule their installation. You will be delighting our customers and providing a high touch level of customer service. An Installation Coordinator will also maintain communication with our customers to update them on the progress of their installation, as well as manage the install go backs. Additionally, the Installation Coordinator will work directly with our install teams to schedule current install requests.
WHAT YOU'LL BE DOING \u007C THE ROLE
- Follow up on Jobs in Progress (JIPS) & IGBs to ensure proper scheduling.
- Maintain installation scheduling of installation managers, & creates service folders with proper documentation for IMs.
- Takes both inbound and outbound scheduling calls.
- Prepares customer correspondence when deemed appropriate, such as paid invoices or rebates.
- Provides back up and support to other members of the operations team as needed.
- Keep continuous communications with assigned customers to ensure that all questions and concerns about their project are addressed and satisfied.
- Possibly prepares contract amendment as necessary.
- Other jobs duties as assigned.
WHAT YOU'LL BRING \u007C THE PERSON
- Excellent customer relations, empathetic & personable skills
- Exceptional communication skills of listening and speaking for handling customer conflicts
- Knowledgeable with tactful and diplomatic approach to tasks at hand
- Must be able to organize & prioritize
- Ability to adapt well and accept feedback in a changing environment
- Must be comfortable in technology driven environment
- Ability to work independently & with other teammates
- Experience working in an office environment preferred
- High School Diploma or equivalent required; College Degree preferred
WHAT'S IN IT FOR YOU \u007C THE BENEFITS
- Pay: $18-22/hr PLUS a Monthly Bonus
- Medical Insurance
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Telehealth: 24/7 access to physicians
- Alight-Personal Health Advocate
- Prescription drug Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance / AD&D $50,000 Paid Coverage
- Additional Voluntary Employee & Spousal life insurance
- Short-term disability Insurance (STD)
- Long-term disability Insurance (LTD)
- Parental Leave
- Voluntary Critical Illness Insurance
- Voluntary Accident Insurance
- Teammate Assistance Plan
- Paid Volunteer Time
- 401k with 50% match up to 6% of your annual pay
- Tuition Reimbursement
Esler Companies \u007C Renewal by Andersen received EIGHT Top Workplace Awards in 2022 for Compensation & Benefits – Work-Life Flexibility – Purpose & Values – Leadership – Innovation – Professional Development – Employee Appreciation – Employee Well-Being.
Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.
THE RENEWAL BY ANDERSEN \u007C ESLER COMPANIES STORY
Renewal by Andersen is the full-service window-replacement division of 115-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded with a mission to redefine the industry and to offer a different—and better—window-replacement experience. Renewal by Andersen has seven company-owned locations, and over 100 independently owned “affiliates” across the United States.
The Esler Companies is the holding company for a fleet of the top Renewal by Andersen (RbA) “affiliates” in Arizona, Colorado, Texas, Oklahoma, Greater Philadelphia, Southern New England, Southern Maine, Northern New Hampshire and a sales and marketing ‘engine’ in Northborough, Massachusetts.
Esler Companies \u007C Renewal by Andersen is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members.
Take a look at life at Esler Companies \u007C Renewal by Andersen at www.esler.com
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