Job description

Responsibilities

About Us:
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, Moscow, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo.

TikTok is seeking a Human Resource On-Call Specialist to support our HROP team. This role will be instrumental as the primary point-of-contact for our North American based employee's on-call needs as we continue to rapidly grow. This is a Full-time position located in Austin, TX.

Responsibilities:
1. Receive and optimally respond to service inquiries and requests with timely, accurate, and professional replies while managing multiple contact channels and dynamic work.
2. Provide insight, first-line support for all routine employee inquiries, and explanation on HR system and administrative activities in support of HR processes.
3. Supports Global HR Centers with summarizing business usage of HR processes, pain points, and knowledge gaps.
4. Knowledge of and ability to adhere to and update Human Resources policies, procedures, and practices and promoting the establishment and update of the human-consulting service knowledge base.
5. Responsible for the maintenance and management of HR consulting work orders, and make analysis and inspection regularly.
Qualifications
1. Bachelor’s Degree or above in Human Resources, Economic management, or other relevant fields.
2. Minimum of 1 year of full-time/internship experience in human resources, familiar with the internal transfer, paid-time-off, legal welfare policies, etc.
3. Ability to work independently in an ambiguous and multicultural environment to handle multiple, competing priorities, and short deadlines.
4. Strong collaborative partnership skills to ensure the effective resolution of inquiries.
5. Excellent learning ability, careful and patient, and with strong work enthusiasm and a sense of responsibility.
6. Must have strong communication skills in English (written and spoken). A second language such as Mandarin, Spanish, or Portuguese is preferred.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to us at hrbp-hr-accommodation@tiktok.com.

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