Helpdesk Associate

Satellites Unlimited, LLC is a leading field service company in the telecommunications industry. With 15 office locations and over 400 employees, we are an exclusive Regional Service Provider for DISH Network in the states of AL, MS, and parts of FL, LA, GA, AR, TN and NC. We are an employee owned and operated organization that has consistently enjoyed success and performed at an extremely high level throughout our 28-year history.

Helpdesk Associate Job Description

When working on a help desk, a support associate is tasked with ensuring that computer systems are up-to-date, secure and functioning properly.

The Helpdesk Associate will assist with the following:

• Hardware Identifying, using and connecting hardware components and devices.

• Operating Systems Installing and supporting Windows, Linux and mobile operating systems.

• Software Installing software and troubleshooting PC and mobile device issues, including application and security.

• Networking Understanding and being able to explain the different types of networks and connections; troubleshooting issues.

• Security Identifying vulnerabilities and protecting devices and their network connections.

• Mobile Devices Installing and configuring laptops and other mobile devices.

• Virtualization and cloud computing Comparing and contrasting cloud computing concepts and setting up client-side virtualization.

• Operational Procedures Following best practices for safety, environmental impacts, communication and professionalism.

Daily responsibilities range from running diagnostics and troubleshooting systems; installing software; updating computer hardware; onboarding new employees by setting up their computer systems, login information and access to a company’s cloud services; training employees in new technologies; and providing technical support over the phone or Internet.

Additional requirements:

Ability to effectively respond to and interact with staff at all levels of the organization;

• Excellent presentation/facilitation, organizational, analytical, interpersonal and written/oral communication skills;

• Travel as needed to support the remote office operations;

Willingness to work flexible schedules including weekends, holidays and evenings;

Benefits

• We are proud to offer a competitive salary as well as a full benefits package and bonus opportunity.

• Performance bonus

• Medical, dental, vision

• 401(k)

• Paid Time Off

• Employee Stock Ownership Plan

• Tuition reimbursement

Salary Range

Compensation: $40,000.00/Year - $45,000.00