Job description
Clearance Level Secret Category Help Desk Location Shaw AFB, South Carolina Onsite WorkplacePublic Trust: None
Requisition Type: Regular
Your Impact
Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.
Job Description
Responsible for supporting all aspects of the of the USARCENT Help Desk operations located at Patton Hall.
Must be able to communicate clearly and provide courteous customer service.
Will receive trouble requests via walk-ups, calls, or through email and enter requests into a trouble ticket tracking system
Must possess strong troubleshooting skills for Microsoft Operating systems and software
Ability to support ARMY desktop and laptop system images
Provide support and training to end users located in Patton Hall
Must be able to configure, workstations, docking stations, printers, monitors, zero client hardware, VoIP/VoSIP telephones, Audio/Video controls, external CAC readers etc.
Will perform duties as a Trusted Agent for issuing SIPRNET PKI Tokens
Will provide technical managerial support for the USARCENT Defense Enterprise Provisioning Online (DEPO) enterprise email support for users NIPRNET and SIPRNET accounts.
HS/GED
Certifications: Either Network + or A+ is required
Security+ is preferred
U.S. DoD Secret Clearance required
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