Job description

Carry out all aspects of guest services operations including, guest orientation, tours, retail sales, scheduling, phone reservations, administrative support, and coordination of onsite special events, programs, and facility rentals. Travel to all public visitation sites may be required. Weekend and evening hours are required to meet the needs of the organization and the customer service goals of the department.

Responsibilities:

1. Deliver quality daily guest experiences and activities including (but not limited to): greet and orient visitors, call and conduct tours, sell and/or distribute audio tour equipment per established procedures, sell retail merchandise, work at events, and special uses of Trust sites.

2. Assist in the daily preparation of the sites for delivery of guest experiences including (but not limited to): events, group tours, and other customer facing tasks

3. Ensure friendly customer service and safety goals that meet organizational objectives.

4. Participate in and complete the interpreter training program(s), successfully learning to lead tours.

5. Some administrative duties may include: Sort and distribute incoming mail and coordinate outgoing mail and deliveries

Job Types: Full-time, Part-time, Temporary

Pay: $15.50 - $16.00 per hour

Benefits:

• Employee assistance program
• Flexible schedule
• Parental leave

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Oak Park, IL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)
• Computer skills: 1 year (Required)

Work Location: One location

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