Guest Services Representative

Full Time
New York, NY 10022
Posted
Job description

We have great opportunity for those seeking a new challenge, but also a fantastic place to work. Come grow with us!!!

SPS offers a competitive benefits package including paid time off, paid holidays, medical, dental, vision, legal and life insurance, transit program, referral bonuses, pet discounts, EAP, and a 401K with company match.

Schedule: Typically Monday - Friday 8:00am to 5:00pm

The impact you’ll make:

No matter whether an employee comes into the office for an individual project or a team meeting, you know what to do to make them feel they have everything they need to be successful. They will appreciate the pristine lobby, warm welcome, and your professionalism that’s beyond compare. When they know you genuinely care about the quality of their onsite work experience, you are operating at a level of excellence.

What you will be doing:

· Welcome guests, receive and catalog guest information, orient new clients, and provide answers to inquiries.

· Respond to all requests in a courteous, professional manner at all times. Via in person, phone, email, or online communications.

· Ensure reception area is kept neat, professional, and clean.

· Perform administrative duties on an ad hoc basis.

· May support the onsite business center, which may include: office supply stocking, copy/print, conference room setup up, pantry inventory, or light facilities, or mail.

What we need from you:

· 1+ year experience in reception or administration office services.

· A positive and professional attitude with a willingness to go above and beyond for our customers.

· Ability to handle physical duties (carrying and/or moving 40lbs) associated with the job - lifting, bending, etc.

· To be able to work both independently and in a team setting successfully.

· The capability to use/learn technology such as: handheld scanners, email, professional messaging (Teams, Slack, Google).

· An ability to be bright, articulate, and neat in appearance.

About SPS:

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

This posting is a snapshot of duties and not designed to fully cover all aspects of the full job description.

Job Type: Full-time

Pay: $23.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Experience:

  • Customer service: 4 years (Preferred)
  • worked in a Restaurant, Hotel or Conference Center: 1 year (Required)
  • Guest services: 2 years (Required)
  • pantry: 1 year (Preferred)

Work Location: One location

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