Palmilla Beach is excited to announce the exceptional career opportunity of full-time Guest Services Associate. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.

Palmilla Beach Resort Golf Club in Port Aransas, TX is excited to announce the exceptional career opportunity of Guest Services Associate. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service to all of our guests. Come be a part of this growth that brings joy and happiness to hundreds of families every year.

General Purpose:

Guest Services is the first point of contact for all guests on property. Ensuring the guest has been greeted warmly and provided with all information needed for their stay is critical. As a Front Desk Guest Services Concierge, your role is to provide and maintain an overall positive guest experience.

Responsibilities:

• Ensures customer satisfaction and positive relations through daily interaction with all guests
• Communicate inclement weather and unsafe conditions to Guests
• Delivers and promotes prompt, courteous and friendly service to all guests and employees
• Prepare and maintain cleanliness and organization of indoor and outside areas, including pool, pool furniture, beach furniture and restrooms in pool and beach
• Deliver excellent service to all guests at the front desk, pool and beach, including providing Food and Beverage Service
• Works in conjunction with the Beach Attendant staff, practicing positive communication and teamwork at all times
• Operating, maintaining and cleaning beach carts, and other equipment in a safe manner
• Expected to arrive on time, in professional attire, with positive attitude
• Perform chair set ups on the beach
• Assist in activities on property or special events

Job Requirements:

• Must have the ability to stand/walk throughout the duration of the shift for up to 8+ hours working in all weather conditions
• Ability to lift a minimum of 20 pounds
• Excellent guest service skills
• Proficient with Microsoft Office, Google Sheets, DocuSign and ability to read/understand occupancy reports a plus
• Must have a strong attention to detail
• Adhere to all the opening and closing duties
• Available to work a flexible shift, including weekends and holidays
• Other duties and responsibilities may be assigned