The Golden Oak Member Services Guest Experience Manager for the Walt Disney World Premium Services team is passionate about delivering luxury service to our community. You will be committed to leading and ensuring that our hourly frontline Cast Members feel safe, encouraged, and supported to deliver incredible resident experiences, while equipping them with the knowledge and resources needed to perform their functions. You will coordinate all aspects of the day-to-day operation including Transportation and Club Member services, Food & Beverage offerings, and Club-hosted and Private Events, all while making informed decisions that will lead to personalized experiences for our residents and account for the overarching goals of the business including financial targets. You will report to the Golden Oak Operations Proprietor.

You Will:

• Directly lead Club Member Services and Transportation Cast and operation, while also supporting Food & Beverage and Special Event operations when needed

• Exhibit flexibility and knowledge of ticketing & reservation systems, and transportation management as well as event planning

• Develop staff by setting clear performance goals, with a path of career progression, and support them in achieving these goals

• Demonstrate a passion for service with an ability to exude genuine hospitality for a dynamic residential audience that consists predominantly of individuals with a high level of repeat visitation

• Work with partners to adapt and evolve operations to ensure outstanding Resident and Cast experiences

• Exhibit an understanding of the components that are inherent in a private club environment, encouraging relationships that are built as a result of ongoing repeat visitation

• Deliver new Resident Orientation & content

You Have:

• 2+ years of leadership experience running in an environment of a front desk, concierge, and/or transportation operation

• 2+ years of relevant work experience in the hospitality business

• Receptiveness to lead a team independently in an operation with multiple lines of business components including Food & Beverage, Transportation, and Concierge-style Guest Service

• Proven track record of working successfully in a collaborative, team-oriented work environment

• Strong time management skills

• Professional written and verbal communication skills

• Dedicated desire to encourage and mentor employees, with the ability to resiliently navigate and lead amidst constant change

• Dedication to crafting a work environment that supports workforce diversity and varied perspectives

• Understand the impact of financial aspects of an operation (i.e., operating budget, revenue, labor, operation efficiency)

• Available to commit to working any day of the week during any shift including weekends, nights, and holidays

• Willingness and ability to successfully complete Department of Transportation training and assessments in order to support Transportation team and fleet

• Valid Driver's license, with three years minimum driving experience in the United States of America.

• Preferred proficiency in multiple languages

Required Education:

• High school diploma or equivalent

Preferred Education:

• Bachelor's degree in Hospitality, Hotel Management, or equivalent field experience

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

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