Job description
Job Number:
220085245 )Job Posting
: Dec 27, 2022Job Posting End Date
: Jan 11, 2023Location
: US-WA-Seattle-Pike Street Roastery (Store# 22344) US-WA-Seattle-SODO Reserve Store (Store# 50621)Schedule
: Full-timeNow Brewing: general manager, Siren Retail – Capitol Hill Roastery OR SODO Reserve Store
Job Summary and Mission
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. The Starbucks Reserve Stores—featuring Princi food—signify where we are going as a company. We bring coffee and food to life in a fully immersive, theater-like, hospitality-inspired experience unlike anything the coffee or retail industry has ever seen. We opened our first Starbucks Reserve Roastery in Seattle’s vibrant Capitol Hill neighborhood in December 2014. It is an immersive and dramatic expression of our passion for coffee, located just nine blocks from our original Starbucks Pike Place store. Our SODO Reserve store is located on the ground floor of the Starbucks global headquarters in Seattle. Here, we welcome the world into our home with an expansive, stunningly designed space that combines coffee artistry with innovative, coffee and tea-inspired mixology and Princi’s authentic baked Italian fare.
The general manager – Siren Retail has unwavering focus and a track record of developing multi-dimensional, service centered leaders who demonstrate coffee and food leadership, passion for service, innovation and operational excellence. They navigate complexity and ambiguity to create the strategy and deliver the vision of the Reserve Experience, enabling the long-term growth of the partners and business. This leader would potentially support our Roastery, in the Capitol Hill neighborhood of Seattle, OR our SODO Reserve store at the bottom of our corporate headquarters (we are hiring for both locations).
Summary of Key Responsibilities
As the general manager – Siren Retail , you’ll be able to apply your past retail leadership experience to:
Culture & Effective Communication
Set inspirational tone for partners & customers by role modeling coffee and food leadership & hospitality
Business Analysis & Problem Solving
Understand market-specific barriers to growth, mobilizes resources to solve problems & drive priorities. Ensures store leaders & specialists are focused on effectively achieving top priorities
Planning & Prioritizing
Leverage business and planning expertise to ensure successful execution of operations plans
Coaching Performance & Development
Develop multi-dimensional leaders through meaningful coaching conversations informed by observed performance across each leader’s responsibilities
Basic Qualifications
Experienced district manager or multi-unit leader with unique portfolio experience (i.e. high volume DTs, large sq ft. café with high merchandise sales, concept store(s), kiosks, evenings, rapid testing district, etc.)
Ability to create and execute strategic initiatives at a rapid pace in an evolving and highly visible business environment
Ability to lead and develop leaders with a proven track record of coaching high performing teams
Ability to be flexible, navigate ambiguity, and adapt knowledge and experience to the needs of the partner, customer, and business
Forward thinking with strong decision making capability and strength in problem-solving using a combination of established methods and external processes
Ability to plan and manage complex inventory systems, minimizing waste & optimizing profit
Demonstrated ability to lead inclusively and attract, develop, and retain a diverse partner team
Demonstrated coffee and food knowledge, passion and leadership
Deep understanding of and demonstrated commitment to delivering an exceptional customer experience
Minimum age of 21+
Preferred Qualifications
5+ years of retail experience managing 2 or more stores, departments or units, P&L, inventory, operations and customer service
5+ years of management experience leading a team of 6 or more, including training and coaching, with strong leadership and communication skills
3+ years of experience in a customer service oriented role
Experience in a multi-unit environment, knowledge of retail or restaurant industry operations and financial reporting
Strong organizational, interpersonal and problem solving skills
Minimum High School or GED. Note: a college degree in business or a closely related field, OR 4+ years of US Military service may substitute for a portion of the required experience
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.
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