Pay: $14/00 hour

Company Benefits

• $0.75/gal Discount at our Gas Station!!!
• Deeply discounted bus tickets from Colorado Springs, Woodland Park and Pueblo
• Health
• Dental
• Vison
• Long Term Disability
• Short Term Disability
• Supplemental Insurance
• Company Paid Life Insurance
• Monthly attendance bonus
• Referral program earn up to $500 for each referral
• Employee rewards program
• Membership to Cripple Creek Parks and Recreation Gym
• Financial Education and Wellness Program
• Employee Assistance Program

SUMMARY:

• Responsible for the day-to-day operation of store, as assigned. Will carry out functions vital to smooth operation of shop.
• Will work to develop guest loyalty, provide superb customer service and respond to guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Follows all standard operating procedures and cash handling procedures.
• Maintain inventory.
• Maintain orderly and neat presentation of merchandise.
• Perform duties related to stocking of inventory.
• Provide outstanding level of Guest and Team Member service.
• Maintain open line of communication with supervisor.
• Perform duties and follow all procedures related to the opening and closing of the retail shop.
• Monitor and report any problems or issues with regard to the operation of the store.
• Maintains positive relations with all customers and Team members.
• Assist guests with purchases of products.
• Must have excellent communication skills and interpersonal skills including tact, patience, and courtesy when dealing with guests and teammates
• Adheres to Wildwood uniform policy.
• Maintains a safe work environment for all employees, and complies with Wildwood
• Casino Policies and procedures, as well as Health Department and OSHA policies and procedures.
• Always maintains a clean organized work environment.
• Performs duties in compliance with company policies as well as all Federal, State and Local safety and health standards as well as the Colorado Limited Gaming Act.
• All employees must be willing and able to work a flexible workweek with additional hours on a non-routine basis.
• Complies with established security policies and procedures.
• Demonstrates a good working knowledge of all casino food and beverage outlets and products. Is able to answer customers’ questions.
• Performs other duties, including special projects, as needed and directed.

QUALIFICATION REQUIREMENTS:

• To perform this job successfully, an individual must be able to perform each essential duty cheerfully, satisfactorily and in a timely manner. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Able to work independently, and work in a fast-paced environment.
• Able to work under pressure, prioritize tasks, and meet deadlines.
• Demonstrates time and organizational management, detail oriented.
• Flexible and adaptable to change.
• Willing to teach and work with others.
• Punctual and has reliable attendance.
• Demonstrates honesty and integrity.
• Ability to read, write and interpret instructional documents such as safety rules and manuals.
• Must attend Mandatory Guest Service and New Employee Orientation.
• Must attend TIP’s certification training.
• Must be able to work any shift assigned including but not limited to: days, swing, grave, weekends, and/ or holidays unless otherwise specified.

EDUCATION/EXPERIENCE:

High school graduate or equivalent; three-to-six month’s related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

• Able to read, comprehend, and interpret simple instructions, correspondence, memos, and documents such as safety rules, operating manuals and procedures and maintenance instructions.
• Able to write routine simple correspondence.
• Able to effectively present information in one-on-one and small group situations to guests and Employees.

MATHEMATICAL SKILLS:

Able to add, subtract, multiply, and divide in small units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY:

• Able to apply common sense, patience and understanding while carrying out detailed written and/or oral instructions.
• Able to deal with and present problem-solving ideas that involves concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:

Colorado Gaming License is not required.

OTHER SKILLS and ABILITIES:

Strong guest service skills and the ability to ask questions and apply deductive reasoning and listening skills are essential.

PHYSICAL DEMANDS:

• The physical demands described herein are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the Employee is regularly required to stand; climb stairs; use hands to finger, handle, or feel objects, tools, or controls; talk or hear; and taste or smell.
• The Employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. Lengthy periods of standing may be necessary.
• The Employee must occasionally lift and/or move up to 50-75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Using and viewing a computer screen on a daily basis is mandatory.

WORK ENVIRONMENT:

• The work environment characteristics described here are representative of those the Employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the Employee frequently works with computer programs, calculators, and other essential office and casino hardware.
• The noise level in the work environment is usually low to moderate.