Job description

Customer Service Associate / Game Master
About us

All in Adventures is a small business in Albany, NY 12203. We are customer-centric and engaging.

Our work environment includes:

• Flexible working hours
• Casual work attire
• On-the-job training
• Growth opportunities

MYSTERY ROOM ASSOCIATE
When people ask us what we do as a company, we simply reply by saying "we connect people through shared, interactive fun".

WHEN YOU BECOME ONE OF OUR ASSOCIATES, YOU:

• Display Outstanding Customer Care
• Show Great Attention to Detail
• Communicate Effectively
• Help Drive/Achieve the 3 Rs ( R*evenue, Rewards & Online R*eviews)
• Demonstrate the Utmost Level of Professionalism
• Collaborate With Your Fellow Teammates
• Instill Trust/Show High Integrity
• Possess A Positive “All In” Attitude

We're looking for an energetic, service-oriented individual to join our team as a Mystery Room Associate at the Crossgates Mall in Albany, New York!

All in Adventures was launched in 2014 with a simple mission: to connect families, friends, coworkers, students, and a host of others together through shared fun in a socially interactive environment. Visiting guests get the chance to either become real-life mystery detectives, game show contestants, axe throwers, or interactive room champions. Today, the brand has grown to roughly 30 locations offering a wide variety of family-focused, experiential game activities. In 2018 we were voted World's Best Escape Room and have even been featured on an episode of the Real Housewives of Atlanta.

We're on a mission . . . to become the leader in providing an interactive and engaging entertainment experience through exceptional guest service, game experience and value and we can’t do that without great Associates who have a true passion for making customers happy.

We are currently looking for a goal-oriented, enthusiastic part-time MYSTERY ROOM ASSOCIATE to join our super engaged, guest-centric team of
Associates. This isn’t your typical “retail” role. As a Mystery Room Associate with AIA, your primary goal is “to facilitate fun” by constantly interacting with, and servicing visiting players as they arrive for their reserved game times! This is a great opportunity for anyone excited for the chance to grow and develop with a company that is looking to change the face of how people interact socially through live games and activities. If you are looking for a new role with tons of variety . . . this is the job for you:

WHAT WE’RE LOOKING FOR IN OUR MYSTERY ROOM ASSOCIATES:

• Represent the All In Adventures brand in a friendly and professional manner during every customer/employee interaction
• Exhibit polite, respectful behavior as guests enter and experience the venue
• Go above and beyond to meet their needs – actively looking for ways to wow our visiting guests
• Achieve team and individual goals by promoting and selling all AIA game services and VIP Reward offers
• Enthusiastically greet new guests as they arrive for their scheduled appointments, or simply stop in to inquire about the experience
• Use excellent verbal skills as you provide information to guests about the overall game experience, room options, and safety rules
• Exhibit good manners as you guide each guest to their selected game room
• Even if they beg, don’t give away clues – simply help our guests get moving again by providing a (teeny-tiny) hint
• Be there to support, encourage, and affirm their game strategy as they exit their rooms – plus invite them back in the future after you take a keepsake photo using our greenscreen technology!
• Be an active contributor to daily operations – including the quick, sanitizing, and accurate recovery of each game room immediately after use
• Have an open ear to any guest who happens to express any dissatisfaction with their experience, escalating their grievances upward with urgency
• Arrange furniture, backdrops, props, or window displays, as outlined by company standards
• Ensure signage, written game clues, etc., reflect appropriate changes in themed promotions and uphold company guidelines
• Perform daily opening/end-of-day tasks

REQUIREMENTS FOR CONSIDERATION . . . (DON’T OVERLOOK THESE IMPORTANT CLUES)

§ High School diploma (or GED)
§ Able to lift up to 50lbs
§ Must pass 2 – 3 professional reference checks
§ Able to work a flexible schedule, including nights, weekends, and holidays
§ Ability to adapt to slow reservation days to fast-paced reservation days and/or large groups of 50 or more visiting players
§ Multi-tasking capability and good time management skills

JOIN OUR TEAM AND YOU’LL ENJOY:

• A Fun/Casual, Family-Friendly Workplace
• Collaborative, Engaged Co-Workers/Managers
• Paid Training + A 90-Day On-the-Job Training Program
• Work-Life Balance! (Mystery Associates typically work varied 4 – 5 hour shifts between the hours of 10am – 9pm)
• Career Advancement
• A Competitive Base Wage + A Potential Pay Increase After Just 90 Days + Paid Quarterly Bonus + Other Fun Incentives!
• A Company That Encourages “Being Yourself” (we love self-proclaimed game nerds, and quirky, humorous, theatrical individuals!)

All in Adventures, LLC. is an equal opportunity employer and affirmatively seeks diversity in its workforce. All in Adventures recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

APPLY NOW . . . ( RACE THE CLOCK! YOU DON’T WANT TO GET LEFT OUT OF THIS OPPORTUNITY):

Email a copy of your resume for immediate consideration.

Job Types: Part-time, Temporary

Pay: From $13.20 per hour

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• Holidays
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay
• Tips

COVID-19 considerations:
Enhanced cleaning procedures.

Ability to commute/relocate:

• Albany, NY 12203: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location

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