Job description

Club Monaco offers chic and stylish men's and women's clothing. Discover fashionable dresses, shirts, pants and more when you shop Club Monaco.

Position Overview

The objective of the Key Holder is to meet or exceed the sales and profitability goals of the store by maximizing personal sales consistently. Provide optimum level of customer service by fulfilling customer’s requirements and needs and consistently apply non-negotiable sales standards. The Key Holder also assists in all areas of store operations as requested.

Essential Duties & Responsibilities

• Maximize personal sales at all opportunities
• Provide a friendly and welcoming environment
• Demonstrate how new product can mix with existing stock and previous purchases
• Communicate product and customer feedback to managers
• Apply Point of Sale knowledge to process needed transactions
• Handle multiple customers at fitting rooms by following all policies and procedures
• Demonstrate effective phone etiquette through customer service
• Follow through with customer experience by utilizing thank you cards, business cards, and maintaining client book
• Ensure ease of customer experience through visual presentation and overall store maintenance
• Assist in the execution of the brand integrity and visual standards set by the company
• Attend and participate in store flips
• Clean, vacuum, fold, size, steam, replenish as assigned
• Actively participate in all merchandising activities including, but not limited to: daily stock maintenance and order, stock receiving and processing, product transfers, folding and floor changes
• Maintain a professional appearance consistent with established dress code and image guidelines
• Actively support securing company assets through effective Asset Protection in compliance with company policies and procedures

Experience, Skills, and Knowledge

• Excellent interpersonal skills supporting both a team environment and customer service
• Excellent English communication- verbal and written
• Excellent time management/project skills
• Strong attention to detail
• Ability to recognize and react to changing work demands
• Goal oriented: ability to stay focused on creating winning results"

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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