• Customer Care Fulfillment Specialist - $23.00/hour + $500 sign on Bonus

  February 6th , 2023 - start date

  Monday- Friday Schedule

  What can we do for YOU?

  • Hybrid work environment- 3 days in the office per week
  • Competitive paid time off program with holiday and flexible paid time-off including time off for volunteering and voting
  • Industry-leading 401k retirement and savings plan with matching and company contributions
  • Student loan and 529 educational assistance programs
  • Tuition reimbursement
  • Supporting your health & well-being by providing you and your family programs to help you stay on track physically, socially, emotionally and financially
  • Adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care programs and childcare discounts

  Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

  
  

The Associate role assists Customer Care in all activities involving fulfillment services. The primary focus will be on customer and/or dealer inquiries, transaction processing, customer file maintenance, reconciliations, and a range of complex research and daily operational tasks. Associates have an opportunity to work in a collaborative, fast paced and rewarding customer centric environment. Additionally, the Customer Care Associate will focus on developing a career at a company that invests in its people, offering opportunities for lateral and promotional career growth.

• Work with external and internal customers in a high-volume environment to resolve requests through phone, email and/or written correspondence.

• Deliver world-class customer experiences through establishing rapport and presenting positive, friendly interactions while striving for a first contact resolution.
• Ensure processes are done thoroughly, accurately and adhere to policy and procedure.
• Demonstrate a level of urgency in handle a variety of tasks while meeting required service levels, established turnaround times (TAT) and volume requirements.
• Accurately update systems of record with status details and other information relating to customer requests.
• Navigate multiple computer systems to complete in depth account analysis, research, and handle monetary transactions.
• Mitigate risk by looking beyond the obvious for information or behaviors that may warrant investigation and/or escalation.
• Exercise judgment to research and solve operational problems where the answer is not apparent.
• Proactively identify and recommend solutions to improve existing policies, procedures, and business processes to meet the changing needs of the business and customer.
• Maintain strict confidentiality with customer, employee, and company information.
• Perform other ad-hoc tasks as assigned.

• Associate degree in business-related discipline preferred; equitable experience can be used as a proxy.

• Prior experience in customer service, financial services, or similar industry.

• Prior phone handling experience preferred.

• A passion for providing excellent customer service.

• Ability to manage workflow and adapt to changing conditions on business objectives and priorities.

• Demonstrated ability to adapt and respond to diverse types of personalities.
• Strong communication skills in both written and verbal, and ability to foster strong working relationships.
• Possess the ability to identify and diffuse escalated situations with tact and diplomacy.
• Demonstrate a strong attention to detail, sound judgment and analytical ability to develop logical solutions.
• Above average computer knowledge and technical skills; adept at using multiple software products including but not limited to, CRM Salesforce and Microsoft Office Programs.
• Demonstrates a high degree of personal accountability, passion, and execution.

High energy and positive "can-do" attitude

• Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

  
  

  • Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
  • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
  • Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
  • Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
  • Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
  
  

  Who We Are:

  
  

  Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

  
  

  Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

  
  

  We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.